Spencer Cavins
Austin,TX
Summary
Accomplished leader with a proven track record at driving growth and enhancing customer experiences. Skilled in business development, customer relations, and project coordination, my strategic approach has consistently delivered above-target results for the people I work with and clients I work for.
Overview
13
13
years of professional experience
Work History
Director, Customer Support
Roamly, Inc.
10.2022 - 12.2023
- Lead a department of 8 customer service managers, and support staff, driving improvements in efficiency, customer satisfaction, and retention.
- Developed and implement customer service strategies aligned with Roamly’s vision to offer best-in-class customer experiences.
- Managed customer feedback loops and escalations, ensuring continuous improvement in service quality and satisfaction scores.
- Collaborated with cross-functional teams (sales, claims, underwriting) to streamline processes, reduce customer wait times, and optimize service delivery.
Director, Commercial Insurance
Roamly, Inc.
01.2020 - 10.2022
- Founded and led a high-performing commercial insurance sales team, driving revenue growth and market expansion.
- Developed and implemented strategic sales initiatives to exceed targets, to ramp reach quarterly revenue goals.
- Analyzed market trends and customer needs to create customized insurance solutions for clients, expanding the company’s service offerings.
- Trained and mentored junior sales team members, fostering a culture of continuous improvement and professional development.
Director, Customer Success
Wheelbase, Inc.
09.2014 - 01.2020
- Lead a team of Account Developers and Customer Service Managers to focus on delivering exceptional sales and service experiences to customers.
- Collaborated with sales, product, and marketing teams to ensure smooth onboarding and continuous alignment with customer goals.
- Recruited, hired, and trained initial personnel, in Europe and Australia, opening new markets and attracting new customers.
- Partnered with product teams to incorporate customer feedback into product roadmap decisions, resulting in higher retention and in customer-requested features delivered.
Account Development Representative
Zillow Group
01.2013 - 09.2014
- Generated over $5 million in potential revenue by prospecting new clients and maintaining a consistent outbound pipeline.
- Qualified and passed 30 leads per month to the Account Executive team, helping achieve regular increases in quarterly revenue growth.
- Established meaningful relationships with prospective clients by understanding their needs, challenges, and goals to position relevant solutions.
- Conducted product demos and crafted proposals for clients, contributing to higher engagement and lead-to-customer conversion rates.
Inside Sales Representative
Whizz Education
12.2011 - 11.2012
Inside Sales Representative
FuzeBox
02.2011 - 08.2011
Inside Sales Assistant
KeyCode Media
07.2010 - 02.2011
Skills
- Team Building
- Business Development
- Project Coordination
- Hiring and Retention
- Sales Management
Timeline
Director, Customer Support
Roamly, Inc.
10.2022 - 12.2023
Director, Commercial Insurance
Roamly, Inc.
01.2020 - 10.2022
Director, Customer Success
Wheelbase, Inc.
09.2014 - 01.2020
Account Development Representative
Zillow Group
01.2013 - 09.2014
Inside Sales Representative
Whizz Education
12.2011 - 11.2012
Inside Sales Representative
FuzeBox
02.2011 - 08.2011
Inside Sales Assistant
KeyCode Media
07.2010 - 02.2011
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