SPENCER CLEERE
San Antonio,TX
Summary
Committed and hardworking with 11 years of experience in the hospitality industry. My strong analytical skills allow me to systematically evaluate data, identify trends and develop strategic solutions. A decisive leader proven in high pressure environments.
Overview
10
10
years of professional experience
Work History
Event Operations Manager
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
12.2024 - 03.2026
- Oversaw event logistics, ensuring seamless execution of large-scale conferences and social gatherings.
- Trained and mentored staff on best practices in event management and customer service excellence.
- Analyzed event performance data to identify areas for improvement and optimize future operations.
- Coordinated events of up to 3,000 guests
Banquet Captain
St Anthony Hotel
San Antonio, TX
08.2023 - 07.2024
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
Salesperson
Big Country Land And Lakes
Dallas, TX
11.2022 - 07.2023
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Restaurant Floor Manager
The Capital Grille
Dallas, TX
03.2021 - 11.2022
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Increased overall restaurant efficiency by training team members.
VIP Coordinator
Levy Restaurants (American Airlines Center)
Dallas, TX
06.2016 - 03.2020
- Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
- Trained new staff members on best practices for attending to the unique needs of VIP clientele.
- Assisted in coordinating large-scale functions attended by top-tier guests such as galas or conferences by working closely with event planners.
- Built strong relationships with VIP clients by maintaining regular communication and anticipating their needs.
- Assigned schedules and specific tasks to workers for optimal coverage.
Education
Blinn
Bryan, TXundefined
Mansfield High School
Mansfield, TX05-2013
Skills
- Guest Relations
- Excel
- CI/Lightspeed
- Social Table
- Data analysis
- Strong verbal communication
- critical thinking
- Conflict resolution
- Leadership
Timeline
Event Operations Manager
JW Marriott San Antonio Hill Country Resort & Spa
12.2024 - 03.2026
Banquet Captain
St Anthony Hotel
08.2023 - 07.2024
Salesperson
Big Country Land And Lakes
11.2022 - 07.2023
Restaurant Floor Manager
The Capital Grille
03.2021 - 11.2022
VIP Coordinator
Levy Restaurants (American Airlines Center)
06.2016 - 03.2020
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Mansfield High School
Blinn