Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Cruz

San Marcos,United States

Summary

Experienced in retail with excellent people skills. Action-oriented with a strong ability to communicate effectively, a very dedicated, reliable hands-on fast learner. Tech-savvy, energetic and flexible. Safety and Compliance Customer-oriented Excellent guest service Results-oriented

Overview

9
9
years of professional experience

Work History

Inbound Sales Representative

United Site Services
12.2023 - Current
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Implemented upselling techniques effectively, driving additional revenue streams for the company.
  • Utilized CRM software to track customer interactions and sales, ensuring all data was accurately recorded for future reference.
  • Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
  • Improved customer retention rates by establishing rapport and following up on previous interactions.
  • Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
  • Enhanced customer loyalty by personalizing interactions and acknowledging repeat customers.
  • Executed outbound calls to follow up on leads, contributing to higher conversion rate from inquiries to sales.
  • Handled customer objections with empathy and professionalism, turning potential lost sales into loyal customers.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Inside Sales Support Specialist

Diamond Environmental Services
05.2023 - Current
  • Responded to 50-100 customer calls and emails to answer questions about products and services per day
  • Answered customers' questions regarding products, prices, and availability.
  • Developed and deepened customer relationships to drive revenue growth.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit and set up payment methods.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Data Entry Specialist

Diamond Environmental Services
08.2022 - 05.2023
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client account files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Identified data entry errors and reported to necessary departments.
  • Sent completed entries for evaluation and final approval.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Sorted documents and maintained organized filing process.
  • Developed data entry policies and procedures in compliance with company standards.
  • Coordinated logistics and catering for meetings and sales events.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.

Delivery Driver

GoodFellas - Cannabis Service
03.2020 - 08.2022
  • Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported
  • Choose the best routes in accordance with delivery instructions to meet tight deadlines
  • Carefully loaded items into the delivery vehicle to prevent damage during transport
  • Followed all company policies and procedures during my shift
  • Drive a delivery vehicle that is both safe and efficient
  • Kept accurate financial records by collecting and documenting timely and past-due customer payments
  • Customer complaints, requests, and feedback were communicated to company management for prompt resolution
  • Handled customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Kept dispatchers informed of any changes, such as route issues or weather delays, that could affect delivery schedules
  • Submitted receipts and money received from deliveries at the end of each shift
  • Drove safely in congested areas and did not commit any traffic violations
  • Completed rush deliveries under tight deadlines to meet customer requirements.

Attractions Associate

LEGOLAND California
03.2019 - 03.2020
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Moved heavy boxes, containers, and pallets with the use of hand trucks and pallet jacks
  • Operated heavy machinery
  • Regularly removed trash, organized tools, and checked the attractions equipment to maintain a neat and safe work area
  • Assisted guests with ride and attraction transactions to ensure that they had a good time
  • Solved technical issues, improved operations, and provided excellent customer service
  • Activated safety devices and monitored the attraction during operation to reduce safety risks
  • Developed team communications and information for closing meetings
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Cleaned and sanitized surfaces using approved chemicals.
  • Organized work area with trash removal and personal item storage monitoring.

Sales Associate

NATURE OF ART FOR KIDS
10.2016 - 03.2019
  • Monitored multiple databases to keep track of all company inventory
  • Resolve customer complaints regarding sales and service
  • Greet Customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select and help locate or obtain merchandise based on the customers needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and processed cash or credit payment
  • Demonstrate use or operation of merchandise
  • Bag or package purchases, and wrap gifts Clean shelves, counters, and merchandise.

Education

High School Diploma -

Industrial Collaborative Academy Of Arts
2019

Skills

  • Communication Skills:
  • Clear and effective communication to handle customer inquiries and provide assistance
  • Problem Solving:
  • Quick thinking to address customer complaints and resolve issues
  • Customer Service:

    • Demonstrated ability to maintain customer satisfaction through positive interactions

  • Time Management:
  • Efficiently handling a high volume of calls, emails, and tasks
  • Adaptability:
  • Flexibility to handle various responsibilities and tasks in a fast-paced environment
  • Initiative:

    • Taking proactive steps to generate sales leads and achieve targets

  • Attention to Detail:

    Ensuring accurate data entry and precise handling of products

  • Team Collaboration:

    • Working seamlessly with colleagues to generate leads and close sales

  • Safety Awareness:

    • Prioritizing safety while operating heavy machinery and attractions

  • Multitasking:

    • Juggling multiple tasks such as driving, route planning, and customer service

  • Efficiency:
  • Completing tasks promptly and maintaining an organized work area
  • Independence:
  • Ability to work reliably and efficiently without constant supervision
  • High-volume call centers

Timeline

Inbound Sales Representative

United Site Services
12.2023 - Current

Inside Sales Support Specialist

Diamond Environmental Services
05.2023 - Current

Data Entry Specialist

Diamond Environmental Services
08.2022 - 05.2023

Delivery Driver

GoodFellas - Cannabis Service
03.2020 - 08.2022

Attractions Associate

LEGOLAND California
03.2019 - 03.2020

Sales Associate

NATURE OF ART FOR KIDS
10.2016 - 03.2019

High School Diploma -

Industrial Collaborative Academy Of Arts

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Spencer Cruz