Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Kaleb Crump

Tampa,USA

Summary

Detail-oriented professional with extensive management experience in challenging projects. Proven ability to lead teams in achieving goals while maximizing performance and adhering to safety standards. Strong knowledge of industry codes and best practices, consistently exceeding staff performance expectations. High integrity and excellent decision-making skills drive continuous team improvement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

United Site Services
Tampa, Florida
06.2025 - Current
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Developed strong relationships with customers through excellent customer service practices.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Led team of 20 employees in daily operations, ensuring efficiency and productivity were maintained at optimal levels.

Regional Service Manager/Sales

NAVCO
Tampa bay, FL
06.2020 - 06.2025
  • As A Manager for the Florida region, I was responsible for making sure that all service requests received from customers for work on their security systems were logged, dispatched, completed, and invoiced.
  • Selling comprehensive service plans to eligible customers to increase RMR for the business.
  • Engineered site blueprints using Bluebeam, responsible for 45% increase in sales of new customers.
  • I designed and was responsible to oversee the installation of IP-based CCTV Axis, Hanwha, Ava and access control systems from Lenel, DSX, Honeywell, Avigilon, Milestone and Genetec.

Market Manager

Brinks Home Security
Tampa, FL
12.2015 - 06.2020
  • Company Overview: Dealer for Tampa bay and its surrounding cities.
  • Duties included dispatching jobs to my team for installs and trouble calls.
  • I was the top seller in the Florida sector for new home installations along with service call upsells.
  • My team would service single family homes to commercial properties.
  • Alarms used would vary from Honeywell, GE, to Dmp for our commercial clients.
  • Dealer for Tampa bay and its surrounding cities.

Regional Manager

Electric Guard Dog
Tampa, FL
01.2014 - 12.2015
  • Regional Manager over 30 technicians for over 450 commercial sites.
  • Work duties vary from traveling to site to verify fence construction installation of an electric fence to troubleshooting and installation of Honeywell and GE alarm panels.
  • Independent work environment with a 3-5-day business window to complete task.
  • Launched the networking team to enable the ability to remote into technicians computers and customers sites having trouble using the interface of the alarm and camera system.

Field Service Manager

Brighthouse Networks
Tampa, FL
05.2012 - 12.2013
  • Oversee installations/service work to provide cable television, phone, internet and home security services to subscriber residences also locating cable and fiber underground lines.
  • Responsible for schedules and time off request of 20 technicians.
  • Trained technicians in working from the tap to approved customer devices and equipment, HSD Modem, and BHN installed devices and services or customer phone (FASA & BASA Certified).

Field Service/Dispatch Manager

Cox Communications
Las Vegas, NV
12.2007 - 03.2012
  • At Cox communications, I oversaw field service technicians and was responsible for route management with dispatch to each technician.
  • I managed a team of 30 technicians throughout the Southwest Las Vegas Valley and 15 dispatchers for the Entire Las Vegas Valley.
  • With dispatch I would separate service calls every Monday morning that were made by customer service agents.
  • Calls we sorted by level of issue.
  • Phone service was high priority and cable boxes were bottom priority.
  • My field service team led the Las Vegas team in First call resolutions at a steady percentage of 93 percent with the company goal of 88 percent.
  • I took over the dispatch manager position on a interim basis to help service calls run smooth and eliminate windshield time.
  • I was promoted full time manager after saving an average of 4 hours per tech of windshield time.

Service Advisor/Sales Manager

Towbin Hummer
Las Vegas, NV
09.2006 - 12.2007
  • Greeted prospective customers, and aided in the sales and retention of patrons as a Sales Manager.
  • Wrote customers up who needed service and looking to add parts to their vehicle.

Education

Bachelors - Mechanical Engineering

DeVry University
01.2009

Associates - Science

College of Southern Nevada
01.2004

Skills

  • Project management
  • Service dispatch
  • System installation
  • Customer relationship management
  • Technical troubleshooting
  • Sales strategy
  • Team leadership
  • CCTV installation
  • Access control systems
  • Inventory management
  • Training and development
  • Quality assurance
  • Hiring and onboarding
  • Time management
  • Field supervision
  • Budget management
  • Security system design
  • Service management
  • Operations management
  • Inventory control

Certification

  • FASA & BASA Certified
  • Microsoft and Mac OS
  • ESA Level 2 Certification
  • Brivo Access Control Certification
  • Verint Certification
  • OSHA 10

Volunteer Experience

  • Youth Football Coach
  • Vice President of Fc Tampa and Town n Country Soccer Club
  • High School Varsity Soccer Coach

Timeline

Supervisor of Operations

United Site Services
06.2025 - Current

Regional Service Manager/Sales

NAVCO
06.2020 - 06.2025

Market Manager

Brinks Home Security
12.2015 - 06.2020

Regional Manager

Electric Guard Dog
01.2014 - 12.2015

Field Service Manager

Brighthouse Networks
05.2012 - 12.2013

Field Service/Dispatch Manager

Cox Communications
12.2007 - 03.2012

Service Advisor/Sales Manager

Towbin Hummer
09.2006 - 12.2007

Bachelors - Mechanical Engineering

DeVry University

Associates - Science

College of Southern Nevada

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