SPENCER DOWD
Fishers,IN
Summary
Informatics graduate focused on understanding user needs and translating research into digital solutions. Experience in stakeholder interviews, workflow analysis, application development, and high-fidelity prototyping; interested in product analyst roles in technology consulting.
Overview
1
1
year of professional experience
Work History
Server
Ford's Garage
Noblesville, IN
04.2026 - Current
- Prioritized guest needs in fast-paced restaurant, adapting service during concert-season surges to enhance guest experience.
- Coordinated with teammates and communicated needs to managers to maintain seamless service during priority shifts.
- Ensured guests felt valued by offering a warm greeting. and guided seating in Ford's Garage dining room.
- Presented scratch-made menu items and craft beer recommendations.
- Entered orders accurately using point-of-sale system.
Assistant Manager
Dominos
Fishers, IN
08.2025 - 12.2025
- Coordinated food preparation, customer calls, and employee coaching, upholding service standards while managing staffing shortages.
- Supervised Domino's store shifts and supported daily pizza shop operations.
- Scheduled crew shifts and balanced labor coverage across busy service periods.
- Trained team members on Domino's service standards and kitchen procedures.
- Resolved customer concerns during high-volume weekend and holiday shifts, clarifying order delays and establishing clear expectations over the phone and in person.
Education
Bachelor of Science - Informatics
Indiana University
Bloomington05-2025
Skills
- Research and design: Stakeholder interviews, workflow analysis, feature prioritization, high-fidelity prototyping
- Technical: Python, HTML, PHP, Google APIs; prior coursework in SQL and MariaDB
- Tools: GitHub, Microsoft 365 (Excel, Word, PowerPoint), Google Workspace
PROJECT EXPERIENCE
- Ticketing System Enhancement | Innovation for Impact, Conducted 12+ stakeholder interviews with AFREP technicians to understand ticketing pain points and co-design potential solutions., Analyzed support workflows and prioritized proposed features based on user needs and system usability.
- Tattoo Artist Application | Capstone Project, Aug 2024 - May 2025, Designed an AI-enabled application to connect clients with tattoo artists by distance, style, and budget., Developed artist portfolio and customer management features using PHP, HTML, and Google APIs., Collaborated in a four-person team to connect user-facing designs with technical implementation.
- Education and Commitment-Based Application | Human Computer Interaction, Designed a high-fidelity mobile application to support insulin management and daily commitments; earned the People's Choice award for innovation, design quality, and usability.
- Social Engagement Application | Use and Usability, Developed a high-fidelity prototype with interface features supporting local social interaction and daily social goals.
Personal Information
Availability: Open to relocation throughout the U.S.
Timeline
Server
Ford's Garage
04.2026 - Current
Assistant Manager
Dominos
08.2025 - 12.2025
Bachelor of Science - Informatics
Indiana University