Spencer Duffy
Frisco,TX
Summary
Veteran Network Technician/Engineer with 8-years experience working with large-scale networks where data security is a priority. Currently studying to acquire the CCNA. Well-versed in network security, protocols, and software. Extensive background working with network monitoring and authentication packages.
Overview
9
9
years of professional experience
Work History
Network Analyst
Odyssey Information Services
Frisco, TX
08.2023 - Current
- Managed the monitoring and troubleshooting of numerous client accounts, notably including Shell Oil Co. and CVS.
- Worked extensively with HP Nonstop Tandem servers.
- Diligently ensured network integrity by conducting daily system monitoring and promptly reporting any performance issues.
- Provided support in resolving intricate networking problems pertaining to LAN and WAN communications.
Network Engineer (Converged Charging)
T-Mobile
Frisco, Texas
05.2022 - 12.2022
- Ensured smooth operation of the converged charging network that handled billing and charging for both prepaid and postpaid clients.
- Deployed and managed LAN, WAN, and wireless networks through configuring routers, switches, firewalls, and other hardware.
- Troubleshot and resolved network issues, ensuring seamless connectivity for both individuals and facilities.
- Executed various responsibilities related to EMM, OCC, CCN, AIR, NAP, and SDP devices.
NOC Technician (Converged Charging)
T-Mobile
Frisco, Texas
10.2018 - 05.2022
- Maintained accountability for the functionality of the converged charging network, which facilitated billing and charging operations for both prepaid and postpaid clients.
- Managed regular upgrades and maintenance activities to maintain smooth business operations.
- Enhanced performance by replacing faulty or damaged network hardware components.
- Applied expertise in utilizing EMM, OCC, CCN, AIR, NAP and SDP devices effectively.
NOC Technician (Packet Core)
T-Mobile
Frisco, Texas
12.2016 - 10.2018
- Managed the operation, maintenance, and daily checks of Packet Core devices while troubleshooting, resolving, and escalating any issues to Tier 2 teams.
- Executed tasks related to disaster recovery and conducted regular data backups to alleviate any potential damages.
- Performed operational tasks in accordance with stepwise decision trees, ensuring accurate documentation of network activities.
- Demonstrated proficiency in handling devices like GGSN/SGSN, PCRF, and PGWs.
NOC Contractor (T-Mobile Transport Troubleshooter)
T-Mobile
Frisco, Texas
07.2016 - 12.2016
- Maintained peak performance of T-Mobile circuits and backhaul through constant troubleshooting and monitoring.
- Contributed to the successful rollout of new cell sites.
- Performed troubleshooting on microwave links and conducted regular maintenance on cell sites to support seamless customer usage.
- Extensive experience in managing cell-site base stations and T1 interfaces.
NOC Contractor (T-Mobile Transport Escalations)
T-Mobile
Frisco, Texas
12.2015 - 07.2016
- Ensured continuous monitoring of circuit status and promptly escalated issues to carrier for restoration.
- Confirmed ownership of circuits or power issues and promptly reported them through trouble ticketing system.
- Facilitated learning and development of employees through education on emerging technologies.
Education
Associate of Arts -
Collin College
Frisco, TX05.2015
Skills
- Network Operations
- Network Configuration
- Switching Protocols
- Technical Troubleshooting
- Network Scaling
- Cisco Wireless Routers and Switches
Timeline
Network Analyst
Odyssey Information Services
08.2023 - Current
Network Engineer (Converged Charging)
T-Mobile
05.2022 - 12.2022
NOC Technician (Converged Charging)
T-Mobile
10.2018 - 05.2022
NOC Technician (Packet Core)
T-Mobile
12.2016 - 10.2018
NOC Contractor (T-Mobile Transport Troubleshooter)
T-Mobile
07.2016 - 12.2016
NOC Contractor (T-Mobile Transport Escalations)
T-Mobile
12.2015 - 07.2016
Associate of Arts -
Collin College
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