Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Duncan

Cheyenne,Wyoming

Summary

Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in electronic equipment repair and maintenance. Hardworking tech, performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

5
5
years of professional experience

Work History

Data Center Technician

Microsoft
Cheyenne, WY
10.2023 - Current
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Ran hardware diagnostics to detect and replace failing parts.
  • Maintained accurate records of all assets within the data center including physical inventory checks.
  • Updated firmware and hardware to conduct regular server maintenance.
  • Responded quickly to emergency situations involving critical systems located within the facility.
  • Installed new servers, switches and other equipment in the data center following best practices.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
  • Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
  • Perform Val checks
  • Troubleshoot, diagnose, and fix Val devices.
  • Help Senior IT technicians with projects and tasks

Field Tech V

Spectrum
Cheyenne, WY
01.2022 - 10.2023
  • Worked with diverse types of weather and ground conditions.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Tested systems, noting issues and completing preventive maintenance.
  • Provided training for customers on basic system operations and usage.
  • Provided technical support during large-scale deployments of new equipment across multiple sites.
  • Collaborated with vendors to resolve compatibility issues between hardware components.

Owner/Operator

Spencer's Computer Repair
11.2019 - 12.2022
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Managed day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Phlebotomist

Wyoming Health Fairs
09.2021 - 10.2022
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Donor Technician

Vitalent
04.2019 - 01.2020
  • Developed and implemented strategies to improve phlebotomy processes.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Education

High School Diploma - General Studies

Hawaii Technology Academy
Kailua-Kona
05.2019

IT Management - IT Management

Western Governors University
Salt Lake City, UT

Skills

  • Groundwater Remediation
  • Local and National Codes
  • Conflict Management
  • System Design
  • Hardware and Software Installation
  • Quality Assurance Controls
  • Fiber Distribution
  • Data Collection
  • Root Cause Analysis
  • Safe Equipment Handling
  • Interpreting Diagrams
  • Maintenance and Repairs
  • Hardware Diagnostics
  • Problem-Solving Abilities
  • Team Collaboration

Timeline

Data Center Technician

Microsoft
10.2023 - Current

Field Tech V

Spectrum
01.2022 - 10.2023

Phlebotomist

Wyoming Health Fairs
09.2021 - 10.2022

Owner/Operator

Spencer's Computer Repair
11.2019 - 12.2022

Donor Technician

Vitalent
04.2019 - 01.2020

High School Diploma - General Studies

Hawaii Technology Academy

IT Management - IT Management

Western Governors University

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