Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Awards
Timeline
Generic

Spencer Erdman

Atascadero,CA

Summary

I am organized, dependable, successful at managing multiple priorities with a positive attitude. Furthermore, I have a willingness to take on added responsibilities to meet team goals. And finally, resilience and responsibility are the backbone of my work ethic.

Overview

7
7
years of professional experience

Work History

Server, Front of house

Base Camp Pizza Co.
09.2021 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Processed orders and sent to kitchen employees for preparation.

Manager, Server, Delivery Driver

Gino's Pizza
07.2019 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Poured beer and wine for guests in a timely manner.

Pro shop/Cart barn

Golden State Golf Company
09.2017 - 06.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Assistant Manager / Delivery Driver

Domino's Pizza
09.2016 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Addressed customer concerns and complaints in a calm and understanding demeanor.


Education

Currently enrolled - Psychology

Cuesta College
11.2023

High School Diploma -

Atascadero High School
06.2016

Skills

  • Excellent customer service
  • The ability to remain calm and collected in a fast-paced and stressful environment
  • The ability to upsell items to generate more revenue for the business
  • The ability lead effectively
  • Accurate and quick cash handling
  • Beverage Preparation
  • Menu Memorization

Languages

English
Spanish

Personal Information

Age: 25 years

Awards

GATE student. Two scholarships for college

Timeline

Server, Front of house

Base Camp Pizza Co.
09.2021 - 09.2023

Manager, Server, Delivery Driver

Gino's Pizza
07.2019 - 08.2021

Pro shop/Cart barn

Golden State Golf Company
09.2017 - 06.2019

Assistant Manager / Delivery Driver

Domino's Pizza
09.2016 - 03.2019

Currently enrolled - Psychology

Cuesta College

High School Diploma -

Atascadero High School

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Spencer Erdman