Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Spencer Erickson

Lakeville,MN

Summary

Product and project manager with extensive experience in risk analysis and cost-effective solution identification. Proven ability to enhance performance and productivity through realistic goal setting. Successfully led multiple projects at Best Buy, improving operational efficiency and reducing customer dissatisfaction. Skilled in managing concurrent releases and fostering key stakeholder relationships while representing Order Management Capability during system integrations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PRODUCT MANAGER

BEST BUY CO., INC.
09.2020 - Current
  • Accountable for seamless movement of customer sales order state transitions across all channels and fulfillment types.
  • Led workstreams related to the implementation of the Future OMS (OMD) program.
  • Co-lead the implementation of various gig-carriers to expand and improve on our same day fulfillment model.
  • Partnering with product managers, program manager, business sponsors, and leadership to define scope, approach and success criteria for each project that was part of the Preorder program.
  • Oversaw roadmap for Order Processing and fulfillment teams responsible for $40 billion in ordered revenue.
  • Reduced Order Exceptions by over 25% YoY through implementation of automation processes.
  • Identified and implemented solutions to reduce manual touches for orders, thus reducing overall cost per order.
  • Partnered with external business, including subscriptions and membership to improve end customer experience and speed to fulfillment.
  • Directly and indirectly lead engineering and product analyst teams on different projects, programs, and products within Order Management.
  • Managed product lifecycle from concept through development and launch phases.
  • Facilitated stakeholder meetings to align on project goals and timelines.

PROGRAM MANAGER

BEST BUY CO., INC.
01.2019 - 08.2020
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Responsible for the management of multiple projects focused on improving the customer experience and operational efficiency to support the in-store fulfillment of orders.
  • Manage end to end project execution for multiple projects within the Order Management portfolio.
  • Driving project communication and alignment between other programs, projects, and product teams.
  • Manage a team of project managers working on different projects and programs.
  • Led business and IT teams through transition to agile methodology and to a product/feature-based model.
  • Facilitated regular meetings to ensure clear communication among stakeholders.

RELEASE MANAGER

BEST BUY CO., INC.
03.2015 - 01.2019
  • Responsible for all aspects of Order Management Releases, from scheduling and communication, to User Accepting Testing and post deployment validation coordination.
  • Identify and collaborate with stakeholders of Order Management to define a standardized release cadence across multiple product teams.
  • Reduced deployment-introduced defects by over 40%.
  • Coordinated Order Management Release cadence with Enterprise Release Management

Education

Bachelor of Arts - Business Management

Minnesota State University
Mankato

Skills

  • Product vision and strategy
  • Risk identification and assessment
  • Stakeholder alignment
  • Customer experience focus
  • Cross-functional collaboration
  • Effective communication
  • Team leadership and development
  • Product and project management
  • Agile methodologies and practices

Certification

  • Scrum Product Owner, Scrum Alliance – 2021
  • PMP Certification – 2020

Affiliations

  • Youth Sports Coach
  • Metropolitan Men's Choir of the Twin Cities
  • Freelance Speaking and Writing

Timeline

PRODUCT MANAGER

BEST BUY CO., INC.
09.2020 - Current

PROGRAM MANAGER

BEST BUY CO., INC.
01.2019 - 08.2020

RELEASE MANAGER

BEST BUY CO., INC.
03.2015 - 01.2019

Bachelor of Arts - Business Management

Minnesota State University

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