Spencer Gallup
Toledo,OH
Summary
Customer Service representative who trys to make the lives of customers and employees easier. Creative when it comes to making sure things are done. Developed dynamic customer service skills over time and has a lot of patience. Great leader at making sure things get done at certain times. Organized different meetings at WXUT and offered help whenever it was needed. Proficient in content analysis, budgeting and forecasting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Program Director
WXUT (UT's Student Radio Station)
01.2023 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Customer Service Representative
Kroger
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Media Communication
University of Toledo
Toledo, OH05.2025
High School Diploma -
Sylvania Northview High School
Sylvania, OH06.2021
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Group and individual instruction
- Innovation and Creativity
- Lesson Planning
- Advanced knowledge of technology
- Business Management
- Multitasking
- Organizational Skills
Timeline
Program Director
WXUT (UT's Student Radio Station)
01.2023 - Current
Customer Service Representative
Kroger
03.2020 - Current
Bachelor of Arts - Media Communication
University of Toledo
High School Diploma -
Sylvania Northview High School
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