Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Gouge

Spencer Gouge

Issaquah,Washington

Summary

Proven to enhance customer satisfaction and efficiency at LAZ Parking, I excel in customer communication and problem-solving. Trained new hires, significantly improving team performance. Demonstrated exceptional manual and automatic driving skills, alongside a commitment to safety and service, fostering repeat business and streamlining operations. My time at Target showed my skills in customer service, handing different situations well, and more.


A little about myself, I am currently enrolled in CWU in Ellensburg WA, I am very physically active person going to the gym anywhere from 5-6 times a week. I am currently living in Issaquah Washington for the summer. Many people describe me as kind, patient, resilient, independent, selfless.

Overview

4
4
years of professional experience

Work History

LAZ Parking Valet

LAZ Parking
06.2023 - 09.2023
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Parked and retrieved cars according to customer needs.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
  • Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
  • Performed minor vehicle maintenance tasks like checking tire pressure or jump-starting batteries when required, going above-and-beyond for guest satisfaction.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Trained junior staff in customer care, driving and parking operations to uphold standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Helped guests unload and load luggage.
  • Monitored and documented guest traffic flow in valet lot.
  • Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
  • Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
  • Logged and documented parked vehicle details for accurate records.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Issued and collected claim tickets and processed valet parking fees.
  • Resolved customer complaints through calm, constructive communication.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
  • Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.

FOSA Worker at Target

Target
11.2019 - 11.2022
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Restocked items on shelves and bins to keep inventory available.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Identified defective products or machinery and reported to supervisor.
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
  • Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.

Education

Master of Arts - Psychology

Central Washington University
Ellensburg, WA

High School Diploma -

Liberty High School
Issaquah, WA
06.2022

Skills

  • Customer service and support
  • Customer Communication
  • Efficient work ethic
  • Patience and composure
  • Physical Fitness
  • Loading and unloading
  • Manual and automatic driving
  • Problem-Solving

Timeline

LAZ Parking Valet

LAZ Parking
06.2023 - 09.2023

FOSA Worker at Target

Target
11.2019 - 11.2022

Master of Arts - Psychology

Central Washington University

High School Diploma -

Liberty High School

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Spencer Gouge