Spencer Grocholski

Dynamic Area Manager at Valvoline Instant Oil Change, acknowledged for outstanding leadership and operational excellence. Established history of elevating customer experiences and executing process management strategies, achieving superior employee retention. Proficient in ERP systems and team development, spearheading successful change initiatives across numerous service centers.

Valvoline Instant Oil Change - Veterans Resource Group

Leadership Team member in a group of 7 high level leaders across the company. This group was responsible for connecting our employees to resources and programs offered by Valvoline to support our Veterans. Led Michigan Specific Market Chapter to meetings, events, and volunteered with Veteran Specific with VA hospitals, and other private groups to provide support within the communities we served. Cross collaboration with other resources groups inside of Valvoline. Pilot Test Groups- Led multiple projects in my area over the past 2 years. Superpro Process change management, my team was trusted to lead and test 5 major changes to our process in which we service vehicles. 60 days or consecutive rollout, transition away from the old process, provide live feedback to the training and development team. This led to overall improved speed of service and safer operations for our team members. WorkDay Scheduling Tool, My team led a pilot test for new software launch in which was designed to improve our labor targets, reduce management time away from floor for schedule creation and auditing, improve staffing coverages and overlaps. Provide real time feedback to vendor teams and Senior leadership of development on errors, progress and recommend real changes.

Service Center Manager of the Year, 2017

• 02/07/26, Hiring Manager, Lucrotec, LLC, Dear Hiring Manager, I am excited to apply for the Account Executive/SR. Account Executive position at Lucrotec. With over a decade of experience leading multi-site operations, optimizing workflows, and driving customer-centric process improvements, I am confident in my ability to contribute to your team's mission of enhancing order entry processes and delivering exceptional customer experiences. In my previous role as Area Manager at Valvoline Instant Oil Change, I oversaw multiple service centers, leading teams to achieve top-tier performance in both operational efficiency and employee retention. Key accomplishments include:
• Service Center Manager of the Year (2017) and recognition for Top 10 Area for five consecutive years for employee retention and low turnover.
• Implemented standardized SOPs, process improvements, and workflow validations that enhanced order accuracy, customer experience, and profitability.
• Partnered with corporate leadership to deploy system upgrades, process changes, and new initiatives across all locations.
• Conducted audits, workflow analysis, and training programs to ensure smooth transitions and compliance with operational standards. Earlier, as Service Center Manager, I successfully managed daily operations, order entry, scheduling, and customer interactions, further strengthening my expertise in process optimization, cross-functional collaboration, and team leadership. I am highly skilled at mapping and testing processes, leading cross-functional teams, and developing operational strategies that align with business objectives-core responsibilities outlined in your job posting. My experience in deploying new processes, validating system changes, and coaching teams makes me uniquely positioned to contribute to Cornerstone's commitment to operational excellence and superior customer experience. I would welcome the opportunity to discuss how my leadership experience and process expertise can support your team's goals and drive measurable improvements. Thank you for your time and consideration. I look forward to the possibility of contributing to Lucrotec continued success. Sincerely, Spencer Grocholski