Ivy Conlee
Fredericksburg,VA
Summary
Experienced Branch Training Manager with over 20 years in employee training and curriculum design. Expertise in developing impactful training programs that enhance operational efficiency and customer satisfaction. Proven success in fostering team collaboration and driving process improvements. Committed to cultivating a positive work environment and delivering exceptional customer service to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Branch/Area Training Manager
Sherwin-Williams
Fredericksburg , VA
10.2005 - Current
- Developed and implemented training programs to ensure compliance with company standards and policies.
- Developed and implemented training programs across multiple locations, enhancing staff skills and compliance.
- Developed training programs for new hires across multiple locations.
- Facilitated new employee onboarding sessions to introduce new hires to the organization's culture, values and procedures.
- Coordinated onboarding processes for new employees, ensuring smooth integration into various roles.
- Evaluated training effectiveness through feedback and assessments.
- Evaluated trainee performance during field visits or through post-training surveys and interviews.
- Collaborated with leadership to identify training needs and resources.
- Utilized learning management systems to track employee progress and compliance.
- Established best practices for training operations, streamlining processes and improving regional training consistency.
- Conducted regular reviews of existing training materials, identified gaps in knowledge and developed strategies to address them.
- Designed customized learning plans for individual team members based on their skill level and career goals.
- Provided guidance, mentoring and coaching to staff on effective training techniques.
- Monitored progress of all trainees against established objectives, providing feedback as needed.
- Identified opportunities for improvement in existing processes related to training delivery and implementation.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily operations of the branch and ensured compliance with policies.
- Led team in delivering exceptional customer service and resolving issues.
- Oversaw staff training programs to enhance employee skills and performance.
- Conducted regular performance reviews for all employees in the branch.
- Planned work schedules to maintain adequate staffing levels.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established strong working relationships with external partners such as vendors and suppliers.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed financial reports to inform decision-making and budget planning.
- Designed sales and service strategies to improve revenue and retention.
- Assisted other branches during peak periods and special projects.
- Supported outside sales force in servicing and obtaining new business.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Developed new training programs in compliance with company and government standards.
- Determined course objectives and found or wrote course materials to cover topics.
- Maintained records of attendance and course completion certificates, ensuring accuracy at all times.
- Performed regular audits of financial records in order to ensure accuracy.
- Monitored progress of all trainees against established objectives, providing feedback as needed.
- Identified opportunities for improvement in existing processes related to training delivery and implementation.
- Mentored team members to succeed and advance within department and company.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Developed new training programs in compliance with company and government standards.
- Determined course objectives and found or wrote course materials to cover topics.
Education
Associate of Applied Science - Management
Germanna Community College
Fredericksburg12-2016
Skills
- Employee training
- Curriculum design
- Training assessment
- Training material development
- Employee coaching
- New employee training
- Customer service training
- Safety training
- Program development
- Performance evaluation
- Operational efficiency
- Process improvement
- Workflow process improvement
- Public speaking management
- Staff management
- Staff development
- Team building
- Team leadership
- Project management
- Project strategy
- Project scheduling
- Project scope
- Progress reporting
- Process management
- Business planning
- Relationship management
- Vendor relations
- Relationship building
- Sales professional
- Customer service
- Analytical skills
- Attention to detail
- Time management
- Adaptability and flexibility
- Decision-making
- Problem-solving abilities
- Multi-tasking
- Conflict resolution
- Interpersonal skills
- Emotional intelligence
- Communication skills
- Excellent communication
- Customer service
- Professional mentorship
- Facilitation skills
- Diversity and inclusion
- Professionalism
- Practical training
- Task prioritization
- Inventory assessments
- Operational skills
- Teamwork skills
- Process management
- Planning and scheduling
- Estimation and bidding
Accomplishments
- 2022 Presidents Club Award
- 2023 Safety Leadership Award
Timeline
Branch/Area Training Manager
Sherwin-Williams
10.2005 - Current
Associate of Applied Science - Management
Germanna Community College