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Spencer Hardy
Rancho Santa Margarita,CA
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages radiology and lab expertise to manage job functions. Excellent communicator with focus on results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lab Supervisor
Kelly Science, Engineering, Technology & Telecom
Irvine, CA
07.2017 - Current
- Developed and maintained monthly/yearly Kelly lab staff statistical reports for leadership team.
- Scheduled monthly one on one meetings with team members along with follow up discussions when needed or requested.
- Provided employee mentoring, with occasional correction, regarding difficult customer or partner.
- Managed personnel and partner relationships sometimes requiring flying on-site to communicate in person to strengthen those relationships.
- Performed annual employee reviews with follow-up meetings.
- Involved in prospective employee interviewing, follow-up onboarding, and new lab employee guide creation.
- Collaborated with customers and team members to gather equipment, instrumentation, tissue, personnel, and supplies to integrate all pieces for successful course implementation.
- Established grant cost worksheet for Acclarent Educational Grants for annual product request value up to $300K for approved Resident and Fellow training courses.
- Coordinated multiple Acclarent grant leadership meetings to address shortfall in capital equipment outlays for Educational Grants and its application in requesting process for 10-20 yearly grant courses.
- Approved PTO, timecard and expenses along with partner lab metrics gathering.
- Cooperated with staff to provide training on improved processes and assisted with creation and maintenance of quality training.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained documentation on tasks performed in lab on as required basis.
- Quickly learned new lab skills to include dissection, robotics, and navigation and applied them to courses improving efficiency and productivity.
- Created radiation lab safety documentation for Kelly SETT staff that closely aligns with ARRT and Johnson & Johnson aligned standards.
- Tracked specimen delivery and pick-up, lab preparation and short-term storage, CT (when required), along with appropriate GoLIMS database inventory gathering.
Superintendent Hospital Services
752 MDS, United States Air Force Reserve
Riverside, CA
05.2007 - 03.2020
- Managed 35 plus individuals working in multiple disciplines to include: Radiology, Pharmacy, Dietary, Physical Therapy, Optometry, Dental, and Lab broken down into four departments with four Supervisors with assistants.
- Oversaw delegation of training and deployments of personnel to multiple locations annually, in groups up to 25, to hospital facilities, austere conditions, and international combat locations.
- Guided careers for up to 140 service members as their enlistments ended, to include options to retrain into another chosen career or unit; release from service; or retirement.
- Responsible for EPR (Enlisted Performance Reports) for members on every two year basis.
- Engaged supervisors with semi-annual performance feedback reports of personnel to see how each member is doing.
- Directed mass-casualty training exercise to include multi-service groups, multi-units on base, and over 150 personnel in preparing for possibility of medical emergency of mass-casualty occurrence.
- Assisted in setup of 25 plus bed field hospital capable of handling between 3,000-5,000 patients for mix of 25 surgical and medical inpatients.
- Scheduled personnel work shifts for day, evening, night, weekend, and swing, to facilitate proper function of hospital setting.
Clinical Field Assurance Specialist
Endologix
Irvine, CA
08.2016 - 07.2017
- Superintended review, analysis, and summation of medical records and images (e.g., CT, MRI, angiography) provided in conjunction with customer complaints, for inclusion into investigation reports for primarily non-escalated case events leading to less than 2% device failure rate.
- Acknowledgement and confirmation of reported and unreported failure modes, as observed in medical records or imaging studies.
- Utilized department mapping software to document expected clinical results.
- Facilitated Adjudication process, as needed to include report writing and meeting preparation.
- Engaged in decision making, development, and/or review process related to Medical Device Reporting (MDR) and /or Vigilance or other international reporting.
- Collaborated with Patient Safety Director as subject matter expert for radiology as needed or as requested.
- Supported regulatory body interface related to inquiries associated with adverse event reporting.
- Provided clinical and technical interface of other Field Assurance department employees.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
IT Support Specialist
Berkshire Hathaway HomeServices
Irvine, CA
08.2007 - 08.2016
- Managed 10 office networks to include 20 Cisco WAP, 42 Cisco 2900 Series Switches and 10 Cisco 2900 Series Routers.
- Facilitated backup of local servers and off-site tape storage solution.
- Implemented office moves involving seven sites including transfer of servers offsite, reconfiguring tech closets and mapping network structure.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Administered technological diagnosis and management of over 40 office staff and 700 agents’ computers to include software, hardware, and printing
- Resolved escalated issues by serving as subject matter expert on wide ranging issues.
- Created help desk tickets, troubleshot and resolved desktop issues across multiple platforms to include both Windows and Apple computer systems.
- Prepared new computers according to internal policies on standardized software and security deployments.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Radiologic Technology
Northwestern State University of Louisiana
Natchitoches, LA12.2015
Skills
- New Staff Training
- Departmental Operations Management
- Team Collaboration
- Spreadsheet Data Tracking
- Customer Satisfaction
- Lab Operations
- Safety Guidelines
- Infection Control
- File and Recordkeeping
- Attention to Detail
- Customer Service Standards
- Compiling Information
- Data Reports
- Office Procedures
- Work Planning and Prioritization
Accomplishments
- 2022 Kelly SETT Kudos Awards
- 2020 Kelly OCG Kudos Spotlight Award
- 2019 Kelly OCG Kudos Awards
- 2019 Medical Squadron Top Supervisor of the Quarter
Affiliations
American Association of Radiologic Technologists
California Association of Radiologic Technologists
American Society of Radiologic Technologists
Certification
ARRT (R)
Timeline
Lab Supervisor
Kelly Science, Engineering, Technology & Telecom
07.2017 - Current
Clinical Field Assurance Specialist
Endologix
08.2016 - 07.2017
IT Support Specialist
Berkshire Hathaway HomeServices
08.2007 - 08.2016
Superintendent Hospital Services
752 MDS, United States Air Force Reserve
05.2007 - 03.2020
Bachelor of Science - Radiologic Technology
Northwestern State University of Louisiana
ARRT (R)
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