Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
References
Generic

Spencer Island

Benbrook

Summary

Results-driven professional with a strong background in technical troubleshooting and customer service at Shift4 Payments. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and problem-solving skills. Adept at fostering teamwork and collaboration while maintaining a focus on achieving organizational goals.

Support professional prepared for role requiring effective communication and problem-solving capabilities. Known for enhancing customer satisfaction through timely and accurate support. Reliable team player with focus on adapting to changing needs and delivering consistent results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

POS Support Representative II

Shift4 Payments
08.2025 - Current
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
  • Monitored employee and customer interactions to assess quality of service.

POS Support Representative I

Shift4 Payments
06.2022 - 08.2025
  • Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
  • Assessed customer needs, identified issues, and provided solutions for customer inquiries.
  • Provided technical support to customers via phone, email and chat.
  • Responded promptly to all incoming requests for assistance from customers.
  • Identified customer trends and reported them to management team.
  • Developed relationships with customers through friendly conversations during each interaction.
  • Actively listened to customers' concerns in order to provide accurate resolutions.
  • Resolved escalated customer complaints in a timely manner.
  • Reported concerns and recommendations from clients and employees to senior management.
  • Fostered positive and inclusive team culture for support staff.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Provided follow up communication after resolving an issue to ensure satisfaction was achieved.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Resolved complex and escalated support issues.
  • Assisted customers with their accounts, billing information, and product orders.
  • Adhered to company policies and procedures while providing excellent customer service.
  • Prioritized tasks based on urgency and importance of the issue being reported by the customer.

Electronic Sales Associate

Walmart Inc.
01.2021 - 09.2024
  • Assisted customers with product selection based on their individual needs and preferences.
  • Received deliveries of new electronics products, ensuring accuracy against purchase orders.
  • Executed daily opening and closing procedures for the electronics department.
  • Performed inventory counts as needed on electronic items within assigned departments.
  • Maintained cleanliness of work area and ensured proper organization of merchandise displays.
  • Assisted customers in locating products throughout the store and online.
  • Processed payments using cash registers or point-of-sale systems.
  • Explained technical features and services associated with electronic items to customers.
  • Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Education

Some College (No Degree) - Computer And Network Administration

CCI Training Center, Inc. - Arlington
Arlington, TX
05-2021

High School Diploma -

Western Hills High School
Fort Worth, TX
06-2020

Skills

  • Documentation
  • Technical troubleshooting
  • Customer satisfaction
  • Software troubleshooting
  • Dispute resolution
  • Remote support
  • Hardware troubleshooting
  • Teamwork and collaboration
  • Technical support understanding
  • Problem solving
  • Training and mentoring
  • Customer service
  • Escalation handling

Accomplishments

    Worked as Techie in the Black box Theatre at Western Hills High School

    * Worked as a Team Designing Play layouts off scripts.

    * Worked as aa Team Building the designs for theatre performances.

    * Taught Freshmen the basics of theatre including the basics of lighting.

    * Worked after school to setup lighting and microphones for the other extracurricular actives.'

    I am also apart of the International Thespian Society of Troupe 2160

Affiliations

I was in band in High School I played Big Bertha and the Synthesizer.

I also like playing games on my free time and helping out around the house cleaning and other things just to keep the areas clean.

Certification

  • CompTIA IT Fundamentals (ITF+)

Timeline

POS Support Representative II

Shift4 Payments
08.2025 - Current

POS Support Representative I

Shift4 Payments
06.2022 - 08.2025

Electronic Sales Associate

Walmart Inc.
01.2021 - 09.2024

High School Diploma -

Western Hills High School

Some College (No Degree) - Computer And Network Administration

CCI Training Center, Inc. - Arlington

References

References available upon request.

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