Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Spencer Johnson

Pittsford,NY

Summary

Dynamic professional specializing in customer service and operational planning, with a strong background in high-end hospitality and business management. Proven success in cultivating positive team environments and enhancing client relationships through roles as a restaurant backserver, entrepreneur, and fraternity president. Adept at strategic planning and leadership, aiming to leverage these skills to drive organizational success.

Overview

4
4
years of professional experience

Work History

Crew Member

Crave - Ramen | Bubble Teas | Salad
Rochester, NY
04.2024 - Current
  • Trained new crew members on customer service techniques and store policies.
  • Welcomed customers and responded to inquiries about store's offerings.

President

Sigma Chi Fraternity Gamma Pi Chapter
Rochester, NY
11.2023 - 11.2024
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Represented the organization at community events and public forums to promote its mission.
  • Organized and led leadership workshops, alumni networking events and banquets, enhancing professional growth and connections between active members and alumni

General Landscaper

Self-employeed
Rochester, NY
06.2020 - 08.2024
  • Formulated a strategic plan to optimize growth opportunities.
  • Handled scheduling, budgeting, and resource allocation for effective management.
  • Maintained property grounds with a keen focus on detail and customer satisfaction.
  • Developed a solid network of returning clients through quality service.

Backserver

Black & Blue | Steak & Crab
Pittsford, NY
10.2021 - 01.2024
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Expertly prepared dining areas to enhance guest experience.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.

Crew Member

Wendy's
Victor, NY
02.2021 - 10.2021
  • Prepared diverse food items based on specific customer requests.
  • Ensured cleanliness and adherence to health regulations in workspaces.
  • Ensured accurate handling of payments using diverse transaction types.

Education

Bachelor of Science - Business | Finance

University of Rochester
Rochester, NY
05-2026

High School Diploma -

Pittsford Mendon High School
Pittsford, NY
06-2022

Skills

  • Salesmanship
  • Customer service
  • Communication
  • Hospitality
  • Operational planning
  • Culture building
  • Time management

Affiliations

  • UR Men's Club Soccer
  • UR Men's Club Lacrosse
  • Sigma Chi Recruitment Chairman
  • Volunteering
  • Fishing
  • Big Buck Safari

Timeline

Crew Member

Crave - Ramen | Bubble Teas | Salad
04.2024 - Current

President

Sigma Chi Fraternity Gamma Pi Chapter
11.2023 - 11.2024

Backserver

Black & Blue | Steak & Crab
10.2021 - 01.2024

Crew Member

Wendy's
02.2021 - 10.2021

General Landscaper

Self-employeed
06.2020 - 08.2024

Bachelor of Science - Business | Finance

University of Rochester

High School Diploma -

Pittsford Mendon High School

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Spencer Johnson