Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Johnson

Roy,UT

Summary

Dynamic Revenue Operations Manager with a proven track record at Ninefold Marketing, enhancing customer retention by 12% and driving $1.2 million in revenue. Skilled in operations management and team leadership, I excel in implementing strategic initiatives that optimize performance and foster collaboration across departments.

Overview

6
6
years of professional experience

Work History

Revenue Operations Manager

Ninefold Marketing
03.2022 - Current
  • Developed and implemented staffing projections, cutting 10% in excess labor costs without impacting productivity.
  • Increased customer retention rate by 12%, driving higher recurring revenue and customer lifetime value.
  • Managed an outbound lead generation team that generated $1.2 million in revenue in 2024 through strategic targeting and process improvements.
  • Honored with the Rising Star award for demonstrating outstanding leadership growth and high performance as an up-and-coming leader.
  • Oversaw full-cycle personnel management for departmental agents, including hiring, training, performance reviews, disciplinary actions, and terminations.

Customer Retention Manager

Edge Pest Control
08.2020 - 02.2022
  • Recognized as Customer Care Leader of the Year for exceptional leadership and departmental success.
  • Led the build-out of the retention team from the ground up, implementing processes and training that reduced customer churn by 10%.
  • Analyzed customer feedback to identify areas for service improvement and enhancement.
  • Implemented loyalty programs that boosted repeat business and strengthened customer relationships.
  • Trained team members on effective communication techniques to improve customer interactions.

Crew Lead

Wasatch Lawn Pros
02.2019 - 08.2020
  • Supervised daily operations, ensuring team adherence to safety and quality standards.
  • Trained new crew members on operational procedures and equipment usage.
  • Coordinated workflow among crew members to optimize productivity and efficiency.
  • Implemented process improvements that enhanced overall team performance.

Education

Bachelor of Science - Operations And Supply Chain Management

Utah Valley University
Orem, UT
05-2026

Skills

  • Problem-solving

  • Team leadership

  • Operations management

  • Customer service

  • Operational efficiency

  • Planning and implementation

  • Staff management

  • Project management

  • Staff development

  • Goal setting

  • Performance management

Timeline

Revenue Operations Manager

Ninefold Marketing
03.2022 - Current

Customer Retention Manager

Edge Pest Control
08.2020 - 02.2022

Crew Lead

Wasatch Lawn Pros
02.2019 - 08.2020

Bachelor of Science - Operations And Supply Chain Management

Utah Valley University

Similar Profiles

CREATE PROFILE