Spencer Johnston
Wayne,NJ
Summary
Highly motivated and customer-oriented professional seeking a challenging position as a Customer Service Representative. Leveraging exceptional communication and problem-solving skills gained from experience as a Head Swim Coach, I am dedicated to delivering outstanding service and ensuring customer satisfaction. Summary of Qualifications: Over 3 years of experience as a Head Swim Coach, demonstrating strong leadership, organizational, and interpersonal skills. Proven ability to motivate and inspire individuals to achieve their goals, fostering a positive and supportive team environment. Excellent communication skills with a customer-focused approach, adept at actively listening to customer needs and providing effective solutions. Proficient in utilizing various customer service software and systems to maintain accurate records and track customer interactions. Exceptional problem-solving abilities, able to quickly analyze issues and implement appropriate resolutions. Strong attention to detail, ensuring accuracy in processing orders, managing accounts, and maintaining customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Swim Coach
Wayne YMCA
01.2016 - 01.2023
- Engaged with customers in a professional and courteous manner, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
- Actively listened to customer needs, providing accurate and timely information about products, services, and policies
- Processed customer orders, returns, and exchanges efficiently, utilizing company software and systems to maintain accurate records
- Collaborated with cross-functional teams to resolve complex customer issues and escalate concerns when necessary
- Handled a high volume of customer calls, emails, and live chats while maintaining a friendly and empathetic demeanor.
Head Swim Coach
Wayne Waves
01.2020 - 01.2022
- Oversaw all aspects of swim team operations, managing a team of 153 athletes and coordinating practice schedules, competitions, and events
- Developed customized training plans and provided individualized feedback to enhance swimmers' performance and technique
- Built strong relationships with swimmers and their families, effectively communicating goals, progress, and program updates
- Demonstrated exceptional leadership skills, motivating and inspiring swimmers to achieve personal and team goals
- Organized and conducted regular meetings with parents and swimmers to address concerns, provide updates, and maintain open lines of communication.
Education
Bachelor's Degree - Communications
William Paterson University
Skills
- Exceptional communication and interpersonal skills
- Customer-focused approach and strong problem-solving abilities
- Proficient in utilizing customer service software and systems
- Leadership and team-building skills gained as a Head Swim Coach
- Strong organizational and time management skills
- Attention to detail and accuracy in processing orders and managing accounts
Accomplishments
Eagle Scout
Certification
Professional Rescuer CPR Certified
Timeline
Head Swim Coach
Wayne Waves
01.2020 - 01.2022
Assistant Swim Coach
Wayne YMCA
01.2016 - 01.2023
Bachelor's Degree - Communications
William Paterson University
Similar Profiles
Chloe LevyChloe Levy
Private Swim Instructor at Wayne YMCA of the OrangesPrivate Swim Instructor at Wayne YMCA of the Oranges
Ahmed RasooliAhmed Rasooli
MOVE Camp Counselor at YMCA Of Greater Fort WayneMOVE Camp Counselor at YMCA Of Greater Fort Wayne
Bryan AnglerBryan Angler
Lifeguard at YMCA of Wayne CountyLifeguard at YMCA of Wayne County
Sara OparakuSara Oparaku
Intern at Clarity LaboratoriesIntern at Clarity Laboratories
Eden RiveraEden Rivera
Restaurant Hostess at Naxos EstiatorioRestaurant Hostess at Naxos Estiatorio