Spencer Jones
Eastman,GA
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with ten years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
17
17
years of professional experience
Work History
Network Administrator/Technician
Dodge County Hospital
08.2014 - 08.2020
- Management and implementation of hospital domain servers, hardware, and software for a 94 bed facility and its neighboring 5 clinics
- Designing and maintaining local intranet with the facility policies, forms, and procedures as well as providing quick access to training, news and latest changes within the hospital
- This also includes developing instructional documents and videos in order to provide guidance and technical assistance in use and capabilities of the system
- Maintain servers, operating systems, and networks to ensure optimal functionality and performance
- Log, respond to, and resolve requests for assistance with common problems and questions in a manner that minimizes interruptions and maximizes business activities
- Develop and test procedures, scripts, and software to enhance daily operations through automation
- Work directly with administration to determine direction and compliance with government standards for operating systems and network security
- Coordinate with management in ongoing training of recurrent problems or compliance issues
- Implement new domain servers, hardware, and operating systems to maintain compliance with government standards as well as accommodate growth.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
Computer Support Analyst
Intratek Computer
08.2007 - 08.2011
- Provide computer support for VISN 7, 8, and 10 of the VA Healthcare system
- Receiving support calls from end users and communicating their needs into Remedy for tracking routing
- Respond to user problems by analyzing and resolving malfunctions within my means and security clearance
- Make adjustments to equipment configurations and make recommendations to optimize program advantages
- Remotely connect to user’s computers to resolve problems with specialized software as well as Microsoft products
- Dispatch local support to resolve issues that were hardware related or that could not be resolved efficiently by working directly with end users
- Efficient in a high volume environment consistently receiving over 80 calls in a shift and as many as 250
- Responsible for determining priorities of issues and routing to departments most likely capable of resolving the issue and minimizing interruptions to business activities
- Train new hires in the latest policies and procedures to prepare them for a live environment in as timely manner as possible.
Computer Technician
Micro Management Systems Inc.
09.2003 - 08.2007
- Design and build computers from customers specifications and requirements
- Install and configure operating systems
- Install and configure server operating systems
- Hard drive data recovery
- Virus, spyware, malware detection and recovery
- Setting up and configuring backup systems and testing
- Determine customers immediate business needs and ensure compatibility with current and future systems
- Install CAT5 and CAT6 cabling and terminate according to industry standards
- Work directly with local businesses to provide proactive consultation and instruction with systems to ensure seamless implementation.
Education
Associates Degree pursuing BS in Information Technology -
Middle Georgia State University
Macon, GASkills
- Network Troubleshooting
- System Administration
- Technical Support
- Network systems installation
- Customer Support
- Hardware and software monitoring
- Wireless Networking
- Network Security
Timeline
Network Administrator/Technician
Dodge County Hospital
08.2014 - 08.2020
Computer Support Analyst
Intratek Computer
08.2007 - 08.2011
Computer Technician
Micro Management Systems Inc.
09.2003 - 08.2007
Associates Degree pursuing BS in Information Technology -
Middle Georgia State University