Spencer Joseph
Nampa
Summary
Detail oriented customer service professional with 34 years of experience in customer satisfaction. Orgnized individual with success in time management and strong written and verbal communication skills. Eager to join the HSB family as a claim service representative to provide customers with efficient solutions that meet high quality standards.
Overview
7
7
years of professional experience
Work History
Service Advisor
Larry Miller Honda
Boise
01.2025 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
Assistant Service Manager
Peterson Toyota Scion
Boise
11.2019 - 08.2025
- Maintain consistent high customer service satisfaction.
- Daily use of high organization, time management skills.
- Train junior service advisors, introducing them to specific company approaches, specialized tools, and operational systems.
- Assist customers in a friendly and professional manner. Kept them engaged and updated on the status of ongoing repairs.
- Discuss solutions for customers repair needs.
- Work closely, daily with insurance and warranty companies to process repair orders on customers behalf.
Service Advisor
Lyle Pearson Mercedes
01.2019 - 08.2019
- Maintained consistent high customer service index scores.
- Assisted customers in a friendly and professional manner. Kept them engaged and updated on the status of ongoing repairs.
- Discussed solutions for customers repair needs.
- Worked closely, daily with insurance and warranty companies to process repair orders on customers behalf.
Service Advisor
Lexus
02.2005
- Completed all Master Certification courses and obtained highest level of certification.
- Maintained consistent high customer service index scores.
- Trained junior service advisors, introducing them to specific company approaches, specialized tools, and operational systems.
Education
Master Certified - Automotive
Lexus
Thousand Oaks01.2007
General Education - General Education
Nevada Union
Nevada City, CA06.1986
Skills
- Customer Service Satisfaction
- Time Management
- Organization
- Influence and Negotiation
- Strong Oral and Written Communication Skills
- Relationship building
Timeline
Service Advisor
Larry Miller Honda
01.2025 - Current
Assistant Service Manager
Peterson Toyota Scion
11.2019 - 08.2025
Service Advisor
Lyle Pearson Mercedes
01.2019 - 08.2019
Service Advisor
Lexus
02.2005
Master Certified - Automotive
Lexus
General Education - General Education
Nevada Union
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