Spencer Krohn
Centralia,WA
Summary
Experienced IT Service Desk Technician with strong ticketing system, remote support, and incident management skills. Resolved hardware, software, and access issues in fast-paced financial environments while improving response speed and user satisfaction. Responsible for onboarding all new hires, run onboarding meetings to ensure a smooth and painless end user onboarding experience.
Overview
7
7
years of professional experience
Work History
IT Service Desk Technician
Peak Credit Union
Lacey, WA
01.2021 - Current
- Resolved service desk tickets for hardware, software, and account access issues in fast-paced financial environment.
- Supported end users with Microsoft 365 applications, email troubleshooting, and device configuration.
- Administered password resets, account unlocks, and access provisioning across core business systems.
- Monitored incident queues, prioritized urgent requests, and escalated complex issues to appropriate teams.
- Documented troubleshooting steps, resolutions, and recurring issues to improve knowledge base accuracy.
- Coordinated workstation setup, onboarding support, and offboarding access removal for staff transitions.
IT Support Technician
Peninsula Credit Union
Shelton, WA
10.2019 - 01.2021
- Resolved escalated help desk incidents involving Windows, Microsoft 365, and network connectivity issues.
- Diagnosed workstation, printer, and peripheral failures using remote support and onsite troubleshooting tools.
- Administered Active Directory tasks, including password resets, group updates, and account unlocks.
- Provisioned user accounts, access permissions, and MFA settings across internal systems and applications.
Education
High School Diploma -
Yelm High School
Yelm, WASkills
- Incident management
- Product troubleshooting
- Remote assistance
- Software installation
- Active Directory management
- System administration
- Data protection
- End-user training
- Customer service expert
Timeline
IT Service Desk Technician
Peak Credit Union
01.2021 - Current
IT Support Technician
Peninsula Credit Union
10.2019 - 01.2021
High School Diploma -
Yelm High School