Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Spencer Lambdin

Spokane

Summary

Resourceful Service Executive known for high productivity and efficient task completion. Possess specialized skills in customer relationship management/communication, process improvement, sales strategies and project coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.

Overview

6
6
years of professional experience

Work History

Services Executive

Curinos
08.2022 - 02.2025
  • Managed the implementation and ongoing projects for an AI marketing tool tailored for financial institutions.
  • Identified opportunities for process improvement to enhance customer experience.
  • Created client environments on platform and facilitated training sessions for effective usage.
  • Conducted performance analysis using in-platform and customer data, delivering insights to client leadership.
  • Coordinated cross-functional teams to ensure timely delivery of project milestones.
  • Developed internal workflows and training materials to enhance implementation processes.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.

Services Executive

Highspot
07.2019 - 07.2022
  • Managed full-scale implementations of SaaS products for SMB, commercial, and enterprise customers.
  • Cultivated ongoing customer relations post-implementation to ensure satisfaction and retention.
  • Collaborated with senior marketing and sales leadership to create GTM strategies using Highspot’s framework.
  • Integrated Highspot with various tools in customer tech stacks to enhance functionality.
  • Supported sales and renewal processes by working closely with account teams across customer segments.
  • Developed success metrics and KPIs to evaluate tool effectiveness and guide future initiatives.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.

Education

Bachelor of Arts - Finance

University of Washington
Seattle, WA

Skills

  • Data analysis and visualization
  • Project management
  • Change management
  • Training and development
  • Sales strategies
  • Leadership skills
  • Microsoft Excel proficiency
  • CRM and CMS tools
  • Cross-functional collaboration
  • Stakeholder communication

Hobbies and Interests

Snowboarding, Reading, Video Games/Movies, Tennis, Hiking

Timeline

Services Executive

Curinos
08.2022 - 02.2025

Services Executive

Highspot
07.2019 - 07.2022

Bachelor of Arts - Finance

University of Washington

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