Spencer Martin
Fife,WA
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technology Support Services Intern
Kent School District
12.2023 - Current
- Provide full range of support to users on PC computers, software and other hardware in a networked environment to ensure a successful learning environment for students
- Responsible for supporting over 800 students, 70 staff members and 900 devices at assigned school location.
- Utilizes online ticketing system to prioritize and organize tickets, as well as asset management for student/staff devices as well as different classroom technologies.
- Averages approximately 150 tickets completed per month with an average rating of 5/5 from ticket completion surveys.
Education
Associate of Applied Science - Cybersecurity and Networking
Green River College
Auburn, WA12.2024
Skills
- Windows 11
- Microsoft 365
- Microsoft and HP device troubleshooting
- Active Directory
- Customer Service
- Ticketing System
- Teamwork and Collaboration
Certification
Comptia A+ Certification
Timeline
Technology Support Services Intern
Kent School District
12.2023 - Current
Associate of Applied Science - Cybersecurity and Networking
Green River College
Similar Profiles
Michelle KubinskiMichelle Kubinski
Teacher at Kent School DistrictTeacher at Kent School District
Jennifer HinkleJennifer Hinkle
SIS Specialist II at Kent School DistrictSIS Specialist II at Kent School District
Jowan Al-HejamiJowan Al-Hejami
Multilingual Educator Para Educator at Kent School DistrictMultilingual Educator Para Educator at Kent School District
Gurminder PanesarGurminder Panesar
Paraeducator at Kent School DistrictParaeducator at Kent School District
KEILEY GIBONEYKEILEY GIBONEY
President, National Schools Division at Supplemental Health CarePresident, National Schools Division at Supplemental Health Care