Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Moazam Munir

Mount Laurel,NJ

Summary

Looking for a challenging work at a respectable firm where I can use my technical, database, and organizational abilities to help the organization expand while also learning about new and upcoming trends in the IT field. Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and resolving complex technical problems across multiple platforms. Committed to providing excellent customer service and ensuring customer satisfaction. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

INFORMATION TECHNOLOGY SERVICES SPECIALIST

Camden, NJ US COLD STORAGE
06.2022 - Current
  • Troubleshooting and resolving the reported issues and replying to queries in a timely manner
  • Preparing and producing releases of software components
  • Producing detailed design documentation
  • Improving the code quality by implementing best practices
  • Recommending changes to improve established java application processes
  • Installation of new software and hardware components
  • Regularly evaluating our IT systems to ensure they meet the standards
  • Assisting with network administration responsibilities
  • Assuring data storage safety and security
  • Taking care of any IT system and software issues for teammates
  • Supporting our computer network's day-to-day operations
  • Experienced in Active Directory
  • Responded to support tickets within established timeframe to improve customer service
  • Networking Lan VPN/remote connectivity TCP/IP, DHCP, Microsoft Domain Services, Active Directory, Printers and Desktop Deployment.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].

LEAD

Cherry Hill, NJ ZARA
05.2019 - 06.2022
  • Salesclerk
  • Provide exceptional customer service
  • Create and set up creative store displays
  • Open and close cash register
  • Manage the floor (customer service, sales, and inventory)
  • Trained new hires
  • Lead a team of 5 to 7 members all time
  • Analytical Skills.

ASSISTANT KEY HOLDER

Cherry Hill, NJ AGAINST ALL ODDS
10.2019 - 10.2020
  • Ensured the delivery of quality customer service
  • Set up store display
  • Operated cash register
  • Manage the floor including inventory and stock.

SHIFT MANAGER

Columbus, NJ SEASONAL VARIETY STORE
07.2015 - 02.2019
  • Provided quality service to customers
  • Managed store displays
  • Processed cash and credit transactions
  • Oversaw inventory and stock, managed retail floor.

VOLUNTEER

Pennsauken, NJ COMMUNITY SERVICE, THE WORK GROUP
10.2015 - 03.2016
  • United Way- sorted and folded organization newsletters
  • Urban Gateway- built flower beds to beautify the highway
  • Administrative work- helped clean classroom for the incoming class and assembled their class folders
  • Book Fair- helped load and unload 400 books, then sorted and organized for a book fair.

Education

BACHELOR'S IN COMPUTER INFORMATIVE -

ROWAN UNIVERSITY
12.2024

ASSOCIATE IN COMPUTER SCIENCE -

CAMDEN COUNTY COLLEGE
11.2021

PROGRAMMING LANGUAGES: JAVA, C IN COMPUTER SCIENCE -

Camden County College
06.2020

Skills

  • User Credential Management
  • Information Protection
  • Technical Support
  • Videoconferencing
  • Desktop Support
  • Network Diagnostics
  • Customer Service
  • Hardware Diagnostics
  • Complaint Resolution
  • Ticket Support System Management
  • Windows 10
  • Windows 11
  • Active Directory
  • Office 365
  • Azure
  • TCP/IP
  • Issue Troubleshooting
  • Technical Issues Analysis
  • Microsoft Office Specialist (MOS) Expert
  • User Support
  • Hardware Upgrades
  • Logging Support Tickets
  • Help Desk Software
  • Onboarding
  • A Certification
  • Security Certification
  • Mac Systems

Certification

Networking+ by CompTIA

Timeline

INFORMATION TECHNOLOGY SERVICES SPECIALIST

Camden, NJ US COLD STORAGE
06.2022 - Current

ASSISTANT KEY HOLDER

Cherry Hill, NJ AGAINST ALL ODDS
10.2019 - 10.2020

LEAD

Cherry Hill, NJ ZARA
05.2019 - 06.2022

VOLUNTEER

Pennsauken, NJ COMMUNITY SERVICE, THE WORK GROUP
10.2015 - 03.2016

SHIFT MANAGER

Columbus, NJ SEASONAL VARIETY STORE
07.2015 - 02.2019

BACHELOR'S IN COMPUTER INFORMATIVE -

ROWAN UNIVERSITY

ASSOCIATE IN COMPUTER SCIENCE -

CAMDEN COUNTY COLLEGE

PROGRAMMING LANGUAGES: JAVA, C IN COMPUTER SCIENCE -

Camden County College
Moazam Munir