Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SPENCER MCKAIN

Cheyenne

Summary

Dedicated and compassionate Certified Medical Assistant with 10+ years of combined experience in healthcare and retail management. Proven track record of leading teams, improving operational workflows, and delivering exceptional customer and patient care. Known for adaptability, strong leadership, and a calm, solutions-focused approach in high-pressure environments. Seeking to leverage clinical and managerial expertise in a healthcare operations or supervisory role.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant II

UCHealth
05.2023 - Current
  • - Lead daily clinical operations for a busy healthcare team, ensuring timely patient flow and care delivery.
  • - Onboard, train, and support new MAs in clinical procedures and documentation best practices.
  • - Serve as liaison between providers, admin staff, and medical assistants to optimize communication.
  • - Perform intake assessments, record vitals, prepare patients for exams, and assist in procedures.
  • - Ensure compliance with OSHA, HIPAA, and infection control protocols.

Store Manager

Forever 21
08.2018 - 04.2023
  • - Managed all store operations, including staffing, scheduling, inventory, and visual merchandising.
  • - Supervised, coached, and developed a team of 30+, creating a positive and productive work culture.
  • - Achieved or surpassed sales targets through team engagement and effective promotional planning.
  • - Handled conflict resolution, customer satisfaction, and store-level HR and payroll tasks.
  • - Led training programs for new managers across the district.

Front Office Manager

Radisson Hotel
02.2016 - 08.2018
  • - Oversaw daily front desk operations and ensured a seamless guest experience.
  • - Trained a front-office team of 9 on service excellence, policies, and guest interaction.
  • - Resolved escalated customer issues promptly, maintaining high satisfaction scores.
  • - Collaborated with housekeeping to improve check-in readiness and reduce wait times.

Assistant Store Manager

Walmart
09.2009 - 02.2016
  • - Supported store operations including sales floor management, staff scheduling, and customer service.
  • - Mentored staff on corporate policies, visual merchandising, and store procedures.
  • - Coordinated cross-functional efforts with HR and loss prevention to support operational goals.

Education

Vocational Training - Medical Assisting

Aims Community College
01.2022

Bachelor of Science - Nursing

Nightingale College
01.2022

High School Diploma - undefined

Laramie County Community College
Cheyenne, WY
01.2018

Skills

  • - Clinical & Administrative Support
  • - Team Leadership & Training
  • - EMR Systems (Epic, Athena, etc)
  • - Patient Intake & Care Coordination
  • Inventory and supply management
  • - Retail Operations & Inventory Control
  • - Visual Merchandising & Sales Strategy
  • - Conflict Resolution & Customer Service
  • - OSHA & HIPAA Compliance

Certification

  • - Certified Medical Assistant (CMA)
  • - Basic Life Support (BLS)
  • - CPR Certification

Timeline

Certified Medical Assistant II

UCHealth
05.2023 - Current

Store Manager

Forever 21
08.2018 - 04.2023

Front Office Manager

Radisson Hotel
02.2016 - 08.2018

Assistant Store Manager

Walmart
09.2009 - 02.2016

Bachelor of Science - Nursing

Nightingale College

High School Diploma - undefined

Laramie County Community College

Vocational Training - Medical Assisting

Aims Community College

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