KENYA SILCOTT
Oviedo,FL
Summary
Experienced healthcare and administrative professional with expertise in prior authorizations, patient scheduling, insurance verification, and utilization management. Proven track record of delivering high-quality service in fast-paced environments. Skilled in utilizing electronic health record (EHR) systems, resolving patient inquiries, and streamlining workflows to enhance operational efficiency and customer satisfaction. Dedicated to maintaining compliance with policies while ensuring superior patient and client experiences.
Overview
13
13
years of professional experience
Work History
Remote Support Team Admin
Wellvana
01.2024 - Current
- Conduct 75+ outbound calls daily to engage patients and potential clients, ensuring effective communication using provided scripts
- Perform Epic audits to identify and resolve scheduling discrepancies, maintaining accurate appointment records
- Utilize EHR systems and scheduling software to efficiently manage workflows
- Provide one-on-one training to staff on scheduling protocols, improving proficiency
- Identify and correct data or scheduling errors, ensuring adherence to quality standards
Benefits Verification Specialist
Prestige Staffing
12.2023 - 01.2024
- Verified commercial insurance coverage for in-network and out-of-network physicians/facilities, ensuring accuracy
- Efficiently conducted benefits and eligibility verification for pharmacological and medical services
- Documented and updated insurance information in patient charts, ensuring clarity and compliance
Medical Receptionist
Silver Lining Psychiatry
06.2023 - 11.2023
- Scheduled patient appointments and ensured pre-visit preparation, enhancing patient satisfaction
- Collected patient financial responsibilities with accuracy, maintaining precise transactions
- Managed communication channels, including emails and voicemails, ensuring efficient workflows
Remote Outreach Agent
CIOX Health / Datavant
05.2021 - 06.2022
- Delivered customer service for 60+ outbound calls per shift, answering inquiries and providing insurance-related information
- Documented interactions in Chart Finder and prepared reports using Microsoft Excel
- Ensured compliance with call scripts and improved service delivery through follow-ups
Remote Customer Service Representative
Continuum Global Solutions
12.2020 - 02.2021
- Achieved a 97% CSAT (Customer Satisfaction) score quarterly by resolving inquiries and providing accurate information
- Assisted with claims processing, authorizations, and appeals while handling 50+ inbound calls daily
Support Team Administrator
Morreale Real Estate
10.2018 - 11.2019
- Managed inquiries and escalations, ensuring acknowledgment within 24 hours
- Facilitated system access for referrals and title orders while providing cross-training to staff
- Provided regular updates on contracts, payoffs, and inspections
Surgical Scheduler
Comprehensive Orthopedic
06.2015 - 09.2017
- Scheduled surgical procedures, pre-operative testing, and post-operative appointments
- Coordinated patient insurance verification and addressed surgical inquiries
- Prepared and maintained patient surgical charts, ensuring accurate documentation
Medical Assistant / Ophthalmic Photographer
Plessen Ophthalmology PC
01.2012 - 06.2015
- Assisted physicians with procedures, including chalazion removal and injections
- Scheduled patient surgeries and ensured pre-surgical compliance
- Performed diagnostic tests such as visual acuity and tonometry
Education
Associate's Degree - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL05.2014
Associate's Degree - Medical Secretary
Summit Institute
West Palm Beach, FL06.2004
Skills
- Prior Authorizations
- Insurance Verification
- Utilization Management
- Scheduling
- EHR Systems
- Compliance
- Data Entry
- Problem Solving
- Communication
- Call Center Management
- Epic
- Microsoft Office Suite
- CRM Software
Timeline
Remote Support Team Admin
Wellvana
01.2024 - Current
Benefits Verification Specialist
Prestige Staffing
12.2023 - 01.2024
Medical Receptionist
Silver Lining Psychiatry
06.2023 - 11.2023
Remote Outreach Agent
CIOX Health / Datavant
05.2021 - 06.2022
Remote Customer Service Representative
Continuum Global Solutions
12.2020 - 02.2021
Support Team Administrator
Morreale Real Estate
10.2018 - 11.2019
Surgical Scheduler
Comprehensive Orthopedic
06.2015 - 09.2017
Medical Assistant / Ophthalmic Photographer
Plessen Ophthalmology PC
01.2012 - 06.2015
Associate's Degree - Medical Billing & Coding
Ultimate Medical Academy
Associate's Degree - Medical Secretary
Summit Institute