DOMINIQUE MILLER
Maryland Heights,MO
Summary
Results-driven Patient Care Coordinator and Customer Service Specialist with 5+ years of remote healthcare experience. Proven track record of managing high-volume patient cases, processing authorizations, and delivering exceptional virtual support. Skilled in insurance verification, reimbursement processing, and cross-functional collaboration while consistently exceeding performance and quality standards in remote environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reimbursement Specialist / Case Manager (Remote)
Eversana
Chesterfield, MO
12.2022 - 06.2026
- Processed 40–60 prior authorizations daily, improving approval turnaround times
- Managed 75+ active patient cases weekly, ensuring timely medication access
- Submitted and adjudicated 100+ reimbursement claims per week with high accuracy
- Conducted benefit verifications, reducing claim denials and delays
- Coordinated shipment scheduling, achieving on-time delivery rates above 95%
- Collaborated cross-functionally with providers, pharmacies, and sales teams
- Maintained HIPAA compliance while handling sensitive patient data in a remote setting
CCR1 (Remote)
IngenioRx
Remote
03.2022 - 11.2022
- Processed 30–50 prior authorization requests daily
- Verified insurance coverage for 60+ patients per day
- Resolved patient and provider inquiries, maintaining high customer satisfaction
- Worked within performance metrics including call time, accuracy, and resolution rates
Medical Receptionist
Betty Jean Kerr People’s Health Centers
St Louis, MO
05.2019 - 01.2021
- Assisted 100+ patients daily with check-in, insurance verification, and scheduling
- Maintained accurate patient records and reduced intake errors
- Managed front desk operations in a fast-paced healthcare environment
- Supported admissions and discharge processes efficiently
Warranty Specialist
Auto Protection
City Of Saint Peters, MO
06.2018 - 05.2019
- Handled 100–120 inbound calls daily in a high-volume call center
- Achieved sales goals through effective cross-selling and upselling
- Maintained accurate customer records and resolved issues promptly
Sales Specialist
Victoria’s Secret
Chesterfield, MO
11.2016 - 06.2018
- Delivered personalized customer service to drive sales performance
- Managed POS transactions and cash balancing
- Maintained visual merchandising standards
- Managed over 50+ customers per day and helped increase store sales by 10%
Customer Service Agent
Missouri Southern State University
Joplin, MO
03.2014 - 11.2016
- Completed 100+ calls daily for alumni engagement and fundraising
- Processed payments and maintained donor database accuracy
Camp Counselor
Dellwood Recreation Center
St Louis, MO
05.2015 - 05.2016
- Supervised and engaged groups of 15–20 campers daily
- Ensured safety and coordinated structured activities
Education
Bachelor of Science - Cyber Security
Maryville University of Saint Louis
St. Louis, MO12.2027
High School Diploma -
Hazelwood Central High School
Florissant, MO05.2013
Skills
- Remote Work & Tools:
- Remote Patient Support
- Virtual Communication (Phone, Email, Chat)
- CRM Systems & Healthcare Platforms
- Time Management in Remote Environments
- Healthcare Expertise:
- Prior Authorizations
- Insurance Verification
- Medical Billing & Claims
- Patient Intake & Care Coordination
- HIPAA Compliance
- Customer Service Excellence:
- High-Volume Call Handling
- Conflict Resolution
- Cross-Selling & Upselling
- Patient Advocacy
Certification
Pharmacy Technician Certification
Timeline
Reimbursement Specialist / Case Manager (Remote)
Eversana
12.2022 - 06.2026
CCR1 (Remote)
IngenioRx
03.2022 - 11.2022
Medical Receptionist
Betty Jean Kerr People’s Health Centers
05.2019 - 01.2021
Warranty Specialist
Auto Protection
06.2018 - 05.2019
Sales Specialist
Victoria’s Secret
11.2016 - 06.2018
Camp Counselor
Dellwood Recreation Center
05.2015 - 05.2016
Customer Service Agent
Missouri Southern State University
03.2014 - 11.2016
Bachelor of Science - Cyber Security
Maryville University of Saint Louis
High School Diploma -
Hazelwood Central High School