Kendra D. Foster
Henderson,NC
Summary
Compassionate Case Manager experienced in remote work environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
Work History
Remote Reimbursement Case Manager
Aston Carter
11.2022 - 09.2023
- Identified reimbursement issues related to benefits for a specific drug, responsible for handling day-to-day activities within reimbursement services (benefits investigations, prior authorization case and appeals support)
- Completed medical and/or pharmacy benefits investigations, identified and facilitated submission of required documentation for payer/plan
- Maintain records in accordance with applicable standards and regulations to the programs/promotions
- Responsible for determining coverage availability and coordination of financial aspects of healthcare services and inputting information into data systems.
Remote Customer Service Rep
United Healthcare
05.2022 - 11.2022
- Handled In-bound calls from policy holders
- Processed new customers, retrieved and explained benefits to existing customers, and provided cancellation support services
- Assisted customers with light technical support for Web featured products
Sergeant
Vance County Detention Center/ Sheriff
10.2019 - 02.2022
- Facilitated training, evaluate performance and provide guidance and leadership to officers on my squad
- Managed night shift duties of officers and other facility staff
- Investigate and resolve facility issues, coordinate efforts with other detention centers, Magistrate office, hospital etc., transport inmates, and perform intake and discharge processing
- Enter nightly facility events and stats into data system and reported information to incoming shift’s Sergeant.
Resource Coordinator
GO2 Staffing, Revlon
05.2018 - 04.2019
- Monitor staff members, address staff issues and maintain productivity standards
- Assign work areas and oversee staffers on 3rd shift (75-200 staffers)
- Advocate for staffers
- Served as Liaison between staffers and Revlon supervisors.
Child Care Provider
Granny Nanny Childcare
10.2012 - 03.2018
- Oversee young children ages 2 months to 13 years
- Communicate and resolve issues with parents
- Creation and Preparation of Daily routines of childcare
- All administrative, procedural and management processes.
Education
Family Day Care Certification -
NASH COUNTY COMMUNITY COLLEGE
Rocky Mount, NCHS Diploma -
CENTRAL HIGH SCHOOL
Newark, NJSkills
- Strong customer service experience
- Organizational skills
- Phone skills (In-bound and Out-bound)
- Computer skills (Salesforce CRM, Microsoft applications: Excel, PowerPoint, Word, Outlook and Teams)
- Data Entry
- Time management
- Attention to detail
- Interpersonal Skills (leadership, team work, conflict resolution, active listener)
Timeline
Remote Reimbursement Case Manager
Aston Carter
11.2022 - 09.2023
Remote Customer Service Rep
United Healthcare
05.2022 - 11.2022
Sergeant
Vance County Detention Center/ Sheriff
10.2019 - 02.2022
Resource Coordinator
GO2 Staffing, Revlon
05.2018 - 04.2019
Child Care Provider
Granny Nanny Childcare
10.2012 - 03.2018
Family Day Care Certification -
NASH COUNTY COMMUNITY COLLEGE
HS Diploma -
CENTRAL HIGH SCHOOL
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