Tacharmeon Tolbert
Dallas,TX
Summary
Qualified and hardworking Reimbursement Specialist with expertise in policy research and customers service. Offering experience in analyzing coverage and securing collection for claims. Excellent written and verbal communication skills.
Overview
10
10
years of professional experience
Work History
Remote Reimbursement Specialist
RemX
Remote
2023.05 - Current
- Ensures that healthcare providers and organizations are appropriately reimbursed for their services
- Responsible for verifying insurance coverage, submitting reimbursement verification
- Communicate with insurance companies and healthcare providers
- Stay up to date with changes in insurances policies and regulations that may affect reimbursement procedures
- In-depth understanding of healthcare billing and coding process.
Senior Agent
iQor
Remote
2021.05 - 2023.05
- Answer 100+ inbound and outbound calls and greet customers with energy and enthusiasm
- Build relationships with clients, customers, and other call center team members based on trust and reliability
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Meet department productivity and quality standards and strive for first call resolution and take true ownership of customer needs and issues
- Deliver amazing customer service through effective and resolution of various customer inquiries and concerns.
Customer Service, Sales Representative
Walmart
Dallas
2014.10 - 2021.04
- Accurately process a high volume of daily transactions in a fast-paced environment, servicing a diverse consumer base
- Greets customers as the first point of contact, providing them with information and/or services
- Arrange and assemble products for maximum visual appeal and increased accessibility
- Assists with maintaining store inventory, including restocking, auditing and assessing consumer demands to anticipate long and short-term needs
- Adapts to varying demands, troubleshooting during financial transactions that require the use of specific codes, coupons, multiple forms of payment an price differentials.
Education
High School Diploma -
W. W. Samuell High School
01.2012
Skills
- Customer Service
- Strong Work Ethic
- Willingness To Learn
- Time Management
- Call Center Experience
- Quality Control
- Conflict Resolution
- Microsoft Office
- Data Entry
- Multitasking
- Ability To Work Independently
- Ability To Work In Faced Paced Environment
- Insurance Verification
- Medical Terminology
- Policy Interpretation
- Insurance Knowledge
Timeline
Remote Reimbursement Specialist
RemX
2023.05 - Current
Senior Agent
iQor
2021.05 - 2023.05
Customer Service, Sales Representative
Walmart
2014.10 - 2021.04
High School Diploma -
W. W. Samuell High School
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