Rainie Borges
Las Vegas
Summary
Remote-ready operations, IT project coordination, and data-focused professional with 7+ years of experience supporting cross-functional teams, managing complex workflows, and delivering system-driven results in fully digital environments. Proven ability to work independently, prioritize competing deadlines, and implement technology-enabled processes that improve efficiency, accuracy, and visibility. Experienced with system implementation, vendor collaboration, reporting, and documentation across fast-paced, regulated industries. Adaptable, detail-oriented, and effective in remote, asynchronous work settings.
Overview
10
10
years of professional experience
Work History
Senior Remote Case Manager
ZT Law Group
06.2024 - Current
- Managed high-volume case portfolios using cloud-based systems (Filevine, Litify), independently prioritizing deadlines and deliverables in a digital workflow environment.
- Expert in demand writing and negotiation, securing consistent seven-figure settlements through persuasive case presentation and medical documentation.
- Designed and implemented digital templates, dashboards, and SOPs that reduced turnaround times by 50%+ and supported remote-friendly workflows.
- Cultivated provider partnerships ensuring responsive care and expedited lien resolution.
- Supervised subrogation and reduction processes within Litify to ensure compliance and accuracy.
- Maintained 95%+ client satisfaction through proactive remote communication, documented follow-ups, and transparent case tracking.
Remote Case Manager and IT Specialist
Richard Harris Law Firm
03.2023 - 06.2024
- Coordinated cases using cloud-based platforms, secure document sharing, and remote client communications.
- Prepared digital settlement demands and medical chronologies for attorney review in fully paperless environments.
Remote HR Specialist
Direct HR Consulting
08.2020 - 03.2023
- Directed remote recruitment and onboarding initiatives across various states.
- Executed virtual compliance audits for I-9 verification and policy documentation.
- Led development of digital employee handbooks and training materials for distributed teams.
- Oversaw management and implementation of payroll software solutions.
Remote Director of IT Project & Data Analysis
U.S. Financial Services Group
08.2015 - 08.2020
- Led end-to-end remote IT project management for financial systems initiatives, owning scope, timelines, vendor coordination, and delivery across cross-functional teams.
- Managed the implementation and optimization of a payment gateway, coordinating technical requirements, integrations, testing, and production launch.
- Directed the design, build, and launch of the company website, collaborating with developers and stakeholders to ensure compliance, functionality, and usability.
- Authored and executed a fully digital RFP process, including requirements definition, vendor evaluation, scoring analysis, and final selection.
- Performed data analysis on Visa and Mastercard interchange fees, identifying cost drivers, trends, and optimization opportunities to support executive decision-making.
Education
Website Design
South East Career Technical Academy
Bachelor's -
University of Nevada, Las Vegas
05.2018
Skills
- Remote Project & Operations Management
- End-to-End Project Coordination
- Process Improvement & Workflow Optimization
- Data Analysis & Reporting
- Vendor & Stakeholder Coordination
- Requirements Gathering & Documentation
- System Implementation & Optimization
- Digital RFP & Vendor Evaluation
- Cross-Functional Collaboration
- Timeline & Deliverable Management
- Case & Workflow Management Software (eg, Filevine, Litify)
- Payment & Transaction Systems
- HR & Compliance Software
- VMS & Administrative Systems
- Microsoft Office Suite
- Cloud-Based Collaboration & Project Tools
- Secure Document Management Platforms
TOOLS & SYSTEMS
Timeline
Senior Remote Case Manager
ZT Law Group
06.2024 - Current
Remote Case Manager and IT Specialist
Richard Harris Law Firm
03.2023 - 06.2024
Remote HR Specialist
Direct HR Consulting
08.2020 - 03.2023
Remote Director of IT Project & Data Analysis
U.S. Financial Services Group
08.2015 - 08.2020
Bachelor's -
University of Nevada, Las Vegas
Website Design
South East Career Technical Academy