Summary
Overview
Work History
Skills
Timeline
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Spencer Minier

Waverly,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Warehouse Picker

CVS Pharmacy
Waverly, NY
04.2023 - Current
  • Picked items for customer orders according to order slips or verbal instructions.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Verified accuracy of picked items against pick list or customer order.
  • Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
  • Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.

Department Manager

Walmart
Sayre, PA
03.2019 - 04.2023
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.

Cashier

Walmart
Sayre, PA
02.2019 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Customer Service Supervisor

Kmart, Sears Holding
Sayre, PA
06.2017 - 01.2019
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Developed work schedules to have cashier coverage.
  • Cashed checks and maintained the front-end accounting while on duty.

Skills

  • Complaint resolution
  • Customer Service
  • Retail sales customer service
  • Sales Reporting
  • Training and Development
  • Fast-paced learner
  • Tech efficient

Timeline

Warehouse Picker

CVS Pharmacy
04.2023 - Current

Department Manager

Walmart
03.2019 - 04.2023

Cashier

Walmart
02.2019 - 03.2020

Customer Service Supervisor

Kmart, Sears Holding
06.2017 - 01.2019

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Spencer Minier