Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Schiele

Conshohocken,PA

Summary

I am a current senior and psychology major at West Chester University. I am looking forward to starting my career in the mental health field when I conclude my studies at West Chester. I hope to become involved in child and or sports psychology when I begin my career in the field. I have an avid passion for assisting people with mental health issues, or even those who just need someone to talk to. I am a founding member of the Mental Health Committee within my fraternity PI Kappa Alpha, where I have also served as our chapters Diversity and Inclusions Chair. Aside from studying and being passionate about psychology I have had a plethora of different jobs and work experience which I feel have helped me learn and grow not just as a person but as a psychology student as well. These jobs and experiences include four summers as a camp counselor, eight years of restaurant experience in all positions, as well as a variety of manual labor jobs over the years. Aside from my work and school experiences, I enjoy playing golf, going to the gym, and spending time with family and friends. I am eager to complete my education this upcoming spring, and I look forward to what is next in store!

Overview

7
7
years of professional experience

Work History

Bartender

Philadelphia Country Club
05.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Server

Philadelphia Country Club
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Food Runner

Whitpain Tavern
10.2016 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cultivated warm relationships with regular customers.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Camp Counselor

East Norriton Township
06.2018 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Evaluated campers' progress and provided feedback to parents.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Education

Bachelor of Science - Psychology

West Chester University of Pennsylvania
West Chester, PA
05.2024

High School Diploma -

Archbishop John Carroll High School
Radnor, PA
06.2020

Skills

  • Health Code Compliance
  • Responsible Alcohol Service
  • Elegant Food Plating
  • Attending Multiple Customers
  • Custom Drink Preparation
  • Food and Beverage Management
  • Early Childhood Education Knowledge
  • Educational Strategies
  • Safety Guidelines
  • Activity Planning
  • Complex Problem-Solving
  • Separation Process
  • Camper Support and Assistance

Timeline

Bartender

Philadelphia Country Club
05.2022 - Current

Server

Philadelphia Country Club
05.2022 - Current

Camp Counselor

East Norriton Township
06.2018 - 08.2021

Food Runner

Whitpain Tavern
10.2016 - 09.2022

Bachelor of Science - Psychology

West Chester University of Pennsylvania

High School Diploma -

Archbishop John Carroll High School

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Spencer Schiele