Spencer Tate
San Francisco,CA
Summary
Professional bartender with extensive knowledge of beer and wine and engaging with customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Nice Kicks
San Francisco, CA
10.2022 - Current
- Ensured efficient checkout processes by providing accurate and high-quality service to customers.
- Developed tailored merchandise suggestions to enhance customer shopping experience.
- Advised customers on optimal fit and style choices to enhance overall appearance.
- Educated customers on ongoing sales initiatives and store policies to enhance customer experience.
- Collaborated with upper management on operational strategies to enhance store efficiency and profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Bartender
Uptown
San Francisco, CA
12.2022 - 12.2023
- Facilitated customer service for 20-60 patrons each shift to enhance experience.
- Cultivated positive relationships with guests through personalized tastings. Oversaw efficient drink delivery to improve service quality.
- Facilitated exceptional guest experiences by providing attentive and gracious service consistently.
- Executed cleaning and organization of bar area to enhance operational efficiency and guest experience.
- Managed inventory levels, ensuring availability of popular spirits and mixers.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
The Flying Pig
San Francisco, CA
06.2020 - 10.2021
- Implemented strategic upselling techniques for menu items to maximize profit margins and elevate customer satisfaction.
- Developed rapport with loyal customers by actively engaging in friendly dialogue and memorizing their preferred drink orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Compass Group Management
Fresno, CA
04.2019 - 09.2019
- Facilitated transaction completion by printing checks, collecting payments, and providing receipts to ensure customer satisfaction.
- Managed banquet food station arrangements and facilitated service to enhance guest dining experiences.
- Coordinated timely customer seating to enhance dining experience through effective reservation and waitlist management.
- Coordinated communication between kitchen staff and service team to streamline meal preparation and delivery processes.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed multiple tables efficiently, enhancing overall guest experience.
Server Shift Leader
Skates on the Bay
Berkeley, CA
02.2013 - 12.2018
- Advised customers on menu selections based on individual preferences and dietary restrictions to ensure satisfaction.
- Coordinated discussions with management to identify operational issues and strategize service improvement initiatives.
- Supervised daily operations, ensuring high service standards and guest satisfaction.
- Facilitated communication between kitchen and front-of-house staff to streamline service delivery.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Radio and Television Broadcasting
California State University
Fresno, CA06-2010
Skills
- Experienced in upselling techniques
- Customer relationship building
- Operating POS Systems
- Maintaining a Clean Bar
- Problem-solving
- Customer service
- Time management
- Responsible Serving
Timeline
Bartender
Uptown
12.2022 - 12.2023
Assistant Store Manager
Nice Kicks
10.2022 - Current
Bartender
The Flying Pig
06.2020 - 10.2021
Server
Compass Group Management
04.2019 - 09.2019
Server Shift Leader
Skates on the Bay
02.2013 - 12.2018
Bachelor of Arts - Radio and Television Broadcasting
California State University