Kutesaira Perez
New York,NY
Summary
Results-oriented professional seeking a challenging position to leverage skills and achieve professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder Manager
Dave and Busters
Pelham, NY
05.2021 - Current
- Worked in preparation to become part of the management team. Overseeing hourly staff to ensure a well-executed shift.
- Directly communicate with guests and staff to fix any issues that occur throughout the shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and menu knowledge.
- Monitored store performance and identified areas for improvement. Developed strategies to increase customer loyalty and retention.
Special Events Assistant
Dave and Busters
Pelham, NY
05.2021 - Current
- Worked closely with the special events team to execute successful private event plans.
- Supervised setup, breakdown, and clean up of event spaces before and after each event.
- Collaborated with other departments to ensure successful execution of all aspects of the event.
- Ensured to keep updated contracts at all times to ensure all events run smoothly.
- Provided support to guests before and during special events by answering questions or addressing concerns.
- Created promotional materials, such as flyers and brochures, to advertise upcoming events.
Bartender/Server
Dave and Busters
Pelham, NY
05.2021 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards, while creating a welcoming environment for visiting guests, providing a memorable dining experience resulting in repeat business.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Followed procedures for dealing with intoxicated guests.
- Utilized knowledge of mixed beverages and beers to serve guests in a timely fashion.
Front Desk
Dave and Busters
Pelham, NY
05.2021 - Current
- Managed various types of transactions including cash, gift card, and credit.
- Guided guests in choosing power cards and dining options.
- Delivered exceptional customer support through both face-to-face interactions and telephone correspondence.
- Greeted visitors and provided them with information about the company.
Hostess/ Servers Assistant
Red Lobster
The Bronx, NY
01.2020 - 10.2020
- Assisted servers in serving guests.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated promptly.
- Set the initial tone/image by providing excellent guest service for everyone interacting within the restaurant.
- Maintained a clean and organized dining area.
Education
BBA - Hospitality Administration And Management
Monroe College
New Rochelle, NY01-2025
Skills
- Hardworking
- Detail-Oriented
- Collaborative Teamwork
- Consistently Dependable
- Effective Time Management
- Socially Interactive
- Efficient Learning Ability
- Proactive Initiator
- Effective Interpersonal Communication
- Proficient in Organizational Techniques
- Leadership
- Customer service
- Team Management
- Menu Memorization
- Experienced in Upselling Techniques
Certification
ServSafe
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Key Holder Manager
Dave and Busters
05.2021 - Current
Special Events Assistant
Dave and Busters
05.2021 - Current
Bartender/Server
Dave and Busters
05.2021 - Current
Front Desk
Dave and Busters
05.2021 - Current
Hostess/ Servers Assistant
Red Lobster
01.2020 - 10.2020
BBA - Hospitality Administration And Management
Monroe College