Yuribia Leon
Chula Vista,United States
Summary
Results-driven Key & Stock Manager with nearly three years of leadership experience in a high-volume, customer-focused retail environment. Holds full ownership of a large-scale stockroom, overseeing inventory organization, shipment processing, replenishment flow, and space optimization to ensure efficient daily operations and strong sales performance. Serves as a floor supervisor and key holder, responsible for store openings and closings, register and safe audits, cash handling, and maintaining operational standards.
Highly skilled in sales performance tracking and goal-driven leadership, including analyzing prior-year metrics (net sales, conversion, UPT, ATV, SPAH), setting daily individual associate goals, assigning floor zones, and leading five-minute business updates to drive year-over-year growth. Experienced in team supervision, break and minor-compliance management, performance coaching, and real-time problem solving during both high-traffic and low-traffic shifts.
Recognized for exceptional customer service leadership, frequently resolving complex customer issues, supporting associates on the sales floor, and ensuring a consistently positive guest experience. Bilingual professional known for strong organization, attention to detail, and the ability to balance operational responsibilities with sales execution. Seeking to leverage transferable leadership, inventory, and customer-service expertise in a dynamic office, administrative, or guest-facing role.
Overview
2
2
years of professional experience
Work History
Key Holder Manager
Hollister Co
Chula Vista
10.2025 - Current
- Led opening and closing procedures independently, ensuring secured cash handling
- Managed staff scheduling
- Zone assignments to 30 + daily employees to maintain coverage during peak hours, improving service consistency.
- Coached and onboarded new hires through hands on training and feedback
- Monitored daily sales and reported performance to district management, implementing targeted merchandising and service adjustments.
- Documented opening/closing reports on Microsoft Teams to support transparent communication with district and regional management
- Resolve escalated consumer issues and complex transactions using calm, standardized approaches to protect brand reputation and encourage customer satisfaction
Sales Representative and Stock Associate
Hollister Co
Chula Vista
11.2023 - 11.2025
- As a Brand Representative and Stock Associate at Hollister Co with two years of experience, I developed strong relationships with new staff members and assisted very important decisions with business, fostering a collaborative work environment.
- Managed the cash register handling and operating the POS system, and accurately counted cash drawers.
- Consistently delivered exceptional customer service, contributing to sales increase, and trained store personnel on effective customer interaction and sales techniques as well as operating our inventory room and shipment coming in.
- Optimized POS and cash-handling workflows to accelerate transactions and reduce errors, supporting smoother service during peak shifts and enhancing customer throughput.
- Coached 20+ new hires on customer service and stock techniques while pairing on shifts to transfer skills, strengthening team capability and consistency in guest interactions.
- Managed backroom inventory processes—unpacking, tagging, sensor application and organization—to maintain stock accuracy and enable faster replenishment on the sales floor.
Education
Bachelor's Degree - Political Science, Business Administration
San Diego State University
San Diego08-2028
Skills
- Customer service
- Time management
- Bilingual
- Attention to detail
- Store operations
- Marketing
- Bank deposits
- Opening and closing
- Willingness to learn
- Problem-solving
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Adaptability and flexibility
- Customer relations
- Relationship building
- Superior work ethic
- Inventory and stocking
- Goal setting and achievement
- Handling complaints
Accomplishments
- Making sure every night I close we increase sales by 1-10% from last year's sales by training our staff to promote our sales and merchandise, having the best customer service and making sure we are pushing out all we have to offer every day
- Exceeded monthly store sales goals 4 months in a row this holiday peak season
- Trained and mentored 40+ new associates on POS operations, sales standards, and customer service expectations.
- Conducted my own stockroom project, reorganizing our inventory room and adjusting it to the given season.
- Maintained full ownership of a large, high-volume stockroom, improving organization, product flow, and replenishment efficiency.
- Drove year-over-year sales growth by coaching associates on conversion, upselling, and transaction efficiency.
- Recognized for consistently resolving customer issues quickly and professionally, protecting brand reputation and loyalty.
- Supervised the sales floor during high-traffic periods, handling 10–30+ customer escalations per shift while maintaining satisfaction.
LANGUAGES
Spanish
English
Timeline
Key Holder Manager
Hollister Co
10.2025 - Current
Sales Representative and Stock Associate
Hollister Co
11.2023 - 11.2025
Bachelor's Degree - Political Science, Business Administration
San Diego State University
HOBBIES
Gym, Hiking, Running, Tennis, Pickle ball, Walking