Angel E. Morales Figueroa
Worcester,MA
Summary
Accomplished Key Holder Supervisor at O'Reilly Auto Parts, adept in streamlining inventory processes and enhancing sales through innovative merchandising. Excelled in training staff and resolving customer issues, ensuring high satisfaction levels. Proficient in store operations and leadership, with fluency in Spanish, I significantly contributed to team performance and efficiency.
Overview
3
3
years of professional experience
Work History
Key Holder Manager
O'Reilly Auto Parts
Worcester, MA
06.2023 - Current
- Completed store opening and closing procedures.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Deli Clerk
Price Chopper
Worcester, MA
07.2022 - 06.2023
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Service Champion
Taco Bell
Worcester, MA
01.2022 - 07.2022
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Greeted customers, answered questions and took orders.
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
Education
High School Diploma -
North High School
Worcester, MA06-2022
Skills
- Store operations
- Strong leadership
- Customer service
- Training and mentoring
- Store maintenance
- Product ordering
- Front end operations
- Opening and closing coordination
- Staff coaching and training
- Creativity and originality
- FLUENT IN (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Key Holder Manager
O'Reilly Auto Parts
06.2023 - Current
Deli Clerk
Price Chopper
07.2022 - 06.2023
Service Champion
Taco Bell
01.2022 - 07.2022
High School Diploma -
North High School