Mariella Tamburello
Boca Raton,Florida
Summary
Senior Sales Associate , Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Key Holder Manager
Vineyard vines
Boca Raton, Florida
04.2021 - Current
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
Key Holder Manager
Vineyard vines
Worth Avenue, Palm Beach
01.2023 - 04.2024
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
Senior Sales Associate
Orangetheory Fitness
Boca Raton, Florida
03.2023 - 09.2023
- Provided excellent customer service by addressing customer inquiries in a timely manner
- Followed up with customers after sales to gain feedback
- Built and established strong relationships with customers, enabling long-term partnerships
- Coached junior staff members on best practices in sales techniques and closing deals.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
Lead Retail Associate
B&J Bicycle Shop
Pompano Beach, Florida
04.2015 - 08.2019
- Maximized overall profit margins by effectively managing markdowns, promotions, clearance items, pricing adjustments, seasonal changes, and other factors influencing the bottom line balance.
- Efficiently processed transactions using point-of-sale systems, ensuring accuracy and timeliness in all transactions.
- Provided personalized shopping experiences for customers, resulting in repeat business and increased loyalty.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction and retention.
- Organized backroom operations for efficient restocking processes and easy access to merchandise for employees.
- Enhanced store appearance through consistent merchandising, visual displays, and maintaining cleanliness.
- Increased sales by effectively promoting products and providing exceptional customer service.
Education
High School Diploma -
Wellington High
Wellington, Florida06.2019
Skills
- Brand Development and Marketing
- POS System Expertise
- Brand Promotion
- Team Leadership
- Call Monitoring
- Store operations
- Team Management
- Customer Service Management
- Staff Training and Development
- Team member development
- Inventory Monitoring
- Store maintenance
- Product Demonstrations
- Multitasking and Prioritizing
- Adaptability and Flexibility
- Team Building and Motivation
- Inventory and Stocking
References
References available upon request
Timeline
Senior Sales Associate
Orangetheory Fitness
03.2023 - 09.2023
Key Holder Manager
Vineyard vines
01.2023 - 04.2024
Key Holder Manager
Vineyard vines
04.2021 - Current
Lead Retail Associate
B&J Bicycle Shop
04.2015 - 08.2019
High School Diploma -
Wellington High