Seirra Hunt
Saint Cloud,FL
Summary
Resourceful Keyholder Manager recognized for high productivity and efficient task completion. Skilled in inventory management, customer service, and conflict resolution. Excel in leadership, communication, and problem-solving to ensure smooth store operations and team collaboration. Prioritize time management and organizational skills to meet business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder Manager
Dollar General
Saint Cloud, US
11.2020 - 09.2022
- Form of management duties contrived of delegating tasks equally often take into account the employees strengths in an area to get the most productivity and complete the most tasks, locking doors after the last customer, counting down the registers at the end of the night for bank deposit and closing the store doors for the night
- Also responsible for covering sick employees and finding people to cover when working a shift when another worker calls out
- Checking in the delivery trucks and stocking items, recovery to make sure all items are pulled forward and shelves are not bare
- Asset protection is included in the position
- Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
- Communicated regularly with store management regarding any changes in store operations or security protocols.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Recognized potential shoplifters or fraudulent activity by monitoring customers closely while they shopped.
- Promoted upcoming events or special offers through direct communication with customers.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Maintained cleanliness of the store premises including dusting shelves, mopping floors and organizing displays.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Resolved customer complaints in a professional manner while upholding company policy.
Service BDC Representative
Starling Chevrolet
Saint Cloud, US
05.2019 - 03.2020
- Handling inbound and outbound for the service department, scheduling service appointments in available openings throughout the week and handling irate customers accordingly
Pizza Maker
Earth Fare
Orlando, US
09.2018 - 11.2018
- Making pizza according to the Earth fare policy making sandwiches as they run low and handling customer to go orders
Retail Sales Associate
Walmart
Orlando, US
02.2017 - 09.2018
- I was hired a fabric sales associate, my job included handling customer requests for fabric by the yard, organizing my designated areas which included fabrics, arts and crafts, celebration, and office supplies
- I would also offer help in other areas like hardware, toys, and register to cover for breaks or if the front end was short
Cashier/Customer Service
McDonald's
Saint Cloud, US
07.2015 - 02.2017
- My job pertained to taking orders, cleaning the bathroom, cleaning the lobby, and operating the cash register
Education
college - Computer Programming and analytics
Valencia College
Orlando, FL12-2023
High school diploma or GED -
Skills
- Windows
- JavaScript
- Customer support
- C/C
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Git
- Analysis skills
- Cold calling
- HTML5
- Key Holder
- Keyholder
- Retail Management
- Java
- CSS
- MySQL
- Web Development
- Store operations
- Task delegation
- Team management
- Drawer counting
- Opening and closing coordination
- Team training and development
- Safety enforcement
- Sales proficiency
- Cash handling accuracy
- Resource management
- Training and mentoring
- Workplace safety
- Team building
- Customer service management
- Team member development
- Promotional campaigns
- Loss prevention strategies
- Store recovery processes
Languages
English, Expert
Certification
- Driver's License, Technical Certificate, 12/01/22, Present
- Computer Programming Specialist: Programming Track, Technical Certificate, 04/01/23, Present
- Computer Programming Specialist: Web Development, Technical Certificate, 04/01/23, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 05/01/22
- Technical support: Customer situations, Proficient, 09/01/22
- General manager (hospitality), Completed, 09/01/21
- Customer service, Proficient, 08/01/21
- Supervisory skills: Motivating & assessing employees, Proficient, 09/01/21
- Administrative assistant/receptionist, Proficient, 06/01/22
- Technical support, Proficient, 09/01/22
- Analyzing data, Proficient, 06/01/22
- Call center customer service, Proficient, 09/01/21
Timeline
Key Holder Manager
Dollar General
11.2020 - 09.2022
Service BDC Representative
Starling Chevrolet
05.2019 - 03.2020
Pizza Maker
Earth Fare
09.2018 - 11.2018
Retail Sales Associate
Walmart
02.2017 - 09.2018
Cashier/Customer Service
McDonald's
07.2015 - 02.2017
college - Computer Programming and analytics
Valencia College