Juan Castro
Aledo,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2027
2027
years of professional experience
Work History
KEY HOLDER MANAGER
BOOT BARN
Weatherford, TX
2025 - 05.2026
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Would be in charge of reshaping cowboy hats & would demonstrate the art of it to the team & other local boot barn employees in the district during meetings.
OPERATIONS MANAGER
JC PENNEY
Fort Worth, TX
02.2023 - 06.2023
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
LOAD & UNLOADING
UPS
Haslet, TX
02.2018 - 01.2019
- Coordinated with other departments, such as Shipping and Receiving, Warehouse Management, and Quality Control, regarding their needs during the loading and unloading process.
- Maintained records of accidents or incidents related to loading and unloading activities.
- Utilized problem-solving skills when faced with unexpected challenges during unloadings operations.
RETAIL SALES ASSOCIATE
JC PENNEY
Fort Worth, TX
08.2016 - 05.2017
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Education
HIGH SCHOOL DIPLOMA - undefined
Western Hills HS
Fort Worth05.2019
Skills
- Team leadership
- Problem-solving
- Operations management
- Fast Learner
- Customer service
- Performance management
- Goal setting
LANGUAGES
Spanish - Bilingual
English - Advanced
Timeline
OPERATIONS MANAGER
JC PENNEY
02.2023 - 06.2023
LOAD & UNLOADING
UPS
02.2018 - 01.2019
RETAIL SALES ASSOCIATE
JC PENNEY
08.2016 - 05.2017
HIGH SCHOOL DIPLOMA - undefined
Western Hills HS
KEY HOLDER MANAGER
BOOT BARN
2025 - 05.2026