Alanis Diaz Andino
Nothing Bundt Cakes
Fort Lee,VA
2
Languages
1
year of professional experience
Energetic college student with a proven track record in customer service, cash handling, and retail operations, complemented by effective team leadership abilities. Demonstrated success in fast-paced environments, excelling in guest assistance, transaction management, employee training, and ensuring smooth store operations. Bilingual in English and Spanish, offering strong communication skills and a collaborative spirit to foster teamwork and enhance customer experiences. Committed to delivering exceptional service while continuously seeking opportunities for personal and professional growth.
Work History
Key Holder Manager
2 Months- 20-25 hours weekly
- Helped oversee daily store operations and supported employees during shifts
- Managed daily operations, ensuring adherence to quality standards and customer satisfaction.
- Handled cash, transactions, and store responsibilities while ensuring smooth operations
- Assisted with open/closing procedures and addressed customer and employee concerns
- Trained and mentored team members on product knowledge and customer service techniques.
- Provided bilingual communication support between Spanish-speaking employees and English-speaking management and coworkers to ensure clear communication and smooth daily operations
Froster
8 Months- 20-25 hours weekly
- Decorated and prepared cakes according to customer orders and company standards
- Maintained quality, consistency, and attention to detail while working efficiently during high-volume periods
- Helped train and support employees in frosting and decorating procedures
- Supported training of new team members on frosting methods and safety protocols.
- Worked closely with the front-of-house team to ensure orders were completed accurately and on time
- Maintained cleanliness and organization of workstations to ensure efficient operations.
GSR (Guest Service Representative)
1 Year 4 Months- 20-25 hours weekly
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Assisted guests with orders, questions, and purchases while providing friendly customer service
- Operated the POS system and handled cash and credit/debit transactions accurately
- Maintained a clean and organized store environment
- Assisted with daily store operations and worked effectively in a fast-paced environment
- Supported customers in selecting products, enhancing their overall experience.
Education
Bachelor of Science - Criminal Justice
- Dean's List Spring 2026, Virginia Commonwealth University
- Virginia Merit Scholarship Recipient
- GPA: 3.5 GPA
- Completed AP and dual-enrollment coursework in high school
Skills
Customer Service
Cash Handling & POS
Team Leadership
Bilingual (English & Spanish)
Team Management
Store Operations
Accomplishments
- Promoted from GSR to Froster and then to Key Holder Manager, demonstrating strong performance and increased responsibility.
- Trusted with opening and closing store operations, including cash handling and ensuring the the was prepared for business.
- Supported and trained team members on store procedures and frosting and decorating processes.
- Provided bilingual communication support between Spanish-speaking employees and English-speaking management and coworkers.
- Successfully managed customer service and store operations in a fast paced environment.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder Manager
Nothing Bundt Cakes
06.2026 - CurrentRead More
Froster
Nothing Bundt Cakes
12.2025 - CurrentRead More
GSR (Guest Service Representative)
Nothing Bundt Cakes
04.2025 - CurrentRead More
Virginia Commonwealth University
Bachelor of Science from Criminal Justice
Read More