SPENCER B. HOWERTON
Des Moines,IA
Summary
Dedicated hospitality management student and U.S. Army veteran with a proven track record in customer service and operational excellence. Expertise in creating inviting atmospheres, addressing guest concerns swiftly, and ensuring smooth operations. Seeking to leverage skills in a resort or hotel environment to deliver exceptional guest experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Walmart Associate
Walmart
Windsor Heights, Iowa
07.2025 - 05.2026
- Guest-Centered Service: Provided friendly, attentive support to customers across multiple departments, enhancing their shopping experience.
- Front-End Operations: Operated registers and self-checkout stations with accuracy and professionalism.
- Online Order Fulfillment: Prepared and staged online pickup orders with speed and care.
- Stocking & Merchandising: Organized and rotated products to create clean, appealing displays that attracted customer attention.
- Cleanliness & Safety: Kept aisles tidy and organized, fostering a welcoming environment for shoppers.
- Adaptability: Supported many store departments, demonstrating flexibility and teamwork.
Back of House Team Member
Chick-fil-A
Independence, MO
10.2024 - 04.2025
- Food Quality & Care: Prepared menu items with precision, ensuring consistent quality and adherence to brand standards.
- Team Collaboration: Coordinated with kitchen and front-of-house staff, enhancing service efficiency.
- Kitchen Operations: Maintained a clean, organized workspace and followed strict sanitation procedures.
- Inventory Support: Stocked and rotated ingredients, maintaining ingredient availability for smooth operations.
- Time Management: Performed efficiently during high-volume rush periods.
- Equipment Handling: Operated kitchen equipment safely and effectively.
Human Resources Specialist
United States Army
Fort Leonard Wood, MO
08.2020 - 10.2024
- Administrative Support: Provided guidance to soldiers on inquiries, appointments, and onboarding processes, ensuring smooth transitions into roles.
- Record Management: Maintained confidential personnel files with accuracy and attention to detail.
- Process Coordination: Managed personnel actions and documentation efficiently.
- Policy Communication: Explained procedures clearly to individuals from diverse backgrounds.
- Interpersonal Skills: Enhanced communication and problem-solving abilities through daily interactions with diverse personnel.
Soldier Trainee
United States Army
Fort Jackson, South Carolina
02.2020 - 07.2020
- Achieved high performance in marksmanship and physical fitness.
- Demonstrated professionalism and discipline by completing intensive physical and tactical training.
- Collaborated with team members to execute complex drills and exercises, enhancing team cohesion.
- Enhanced leadership, communication, and decision-making skills through practical training and teamwork.
Warehouse Worker
Major Marine Tours
Seward, Alaska
04.2019 - 10.2019
- Coordinated warehouse activities to support daily tour operations.
- Loaded and unloaded equipment to ensure smooth operational flow.
Guest Services Agent
Fuddruckers
Greer, South Carolina
09.2016 - 05.2017
- Resolved guest concerns promptly to ensure satisfaction and retention.
- Engaged guests with friendly, professional demeanor to enhance their experience.
- Maintained tidy, inviting front-of-house environment to promote positive first impressions.
Education
High School Diploma -
Grain Valley High School
12-2018
Some College (No Degree) - Hospitality Management
Des Moines Area Community College (DMACC)
Ankeny, IA07-2026
Skills
- Customer service
- Effective communication
- Complex Problem-solving
- Written communication
- Loss prevention
- Courteous and professional
- Attention to detail
- Customer interaction
- Adaptability
- File management
- Front-end operations
- Inventory management
Certification
MOS 42A - Human Resources Specialist
Timeline
Walmart Associate
Walmart
07.2025 - 05.2026
Back of House Team Member
Chick-fil-A
10.2024 - 04.2025
Human Resources Specialist
United States Army
08.2020 - 10.2024
Soldier Trainee
United States Army
02.2020 - 07.2020
Warehouse Worker
Major Marine Tours
04.2019 - 10.2019
Guest Services Agent
Fuddruckers
09.2016 - 05.2017
High School Diploma -
Grain Valley High School
Some College (No Degree) - Hospitality Management
Des Moines Area Community College (DMACC)