Spenser Kossler
Milby Company
CHARLES TOWN
12
years of professional experience
Detail-oriented professional with 5+ years in high-volume operations and client consultation. Expertise in guiding customers through financing solutions, ensuring documentation accuracy, and managing substantial transactions. Strong skills in relationship building, issue resolution, and consultative communication. Eligible for Nationwide Mortgage Licensing System registration.
Work History
Counter Sales
3 Months- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Applied problem-solving skills to develop creative solutions for challenging technical issues encountered during academic projects.
- Delivered prompt and courteous service while assisting with bakery counter sales.
Department Supervisor
5 Years 8 Months- Conducted consultative client conversations to assess financing needs, recommending tailored credit and lending solutions that enhanced client satisfaction.
- Review large-dollar transactions and financial documentation for accuracy, compliance, and completeness.
- Maintained consistent client communication to ensure timely project completion and effectively resolved issues, contributing to improved client relationships.
- Resolve escalated financial concerns through research, documentation review, and structured follow-up.
- Trained associates on compliance procedures, fraud prevention, documentation standards, and operational accuracy, fostering a culture of accountability and precision.
- Received regional recognition for exceptional sales execution in operational compliance.
Corporal
4 Years 1 Month- Investigated operational issues and documented findings, enhancing mission readiness and ensuring compliance with procedural standards.
- Maintained detailed operational logs and reports, ensuring accurate tracking of personnel accountability and equipment status.
- Assessed risks in high-pressure environments and communicated actionable recommendations through structured reporting channels.
Associate / Administrative Support
2 Years 1 Month- Reviewed client documentation for accuracy and completeness, ensuring proper processing of financial and administrative records.
- Assisted with bookkeeping and tracked financial records to maintain organized financial documentation.
- Clarified documentation requirements and resolved administrative inquiries for clients to enhance communication and support.
Education
Bachelor of Science (B.S.) - Business Analytics
Skills
Financial analysis
Customer Financial Assessment
Transaction Risk Analysis
Sales Compliance Management
Loan Process Coordination
Sales Transaction Coordination
Presentation development
Sales Data Management
Timeline
Counter Sales
Milby Company
05.2026 - CurrentRead More
Department Supervisor
The Home Depot
09.2020 - 05.2026Read More
Corporal
United States Marine Corps
07.2016 - 08.2020Read More
Associate / Administrative Support
Kossler and Company
06.2014 - 07.2016Read More
George Mason University
Bachelor of Science (B.S.) from Business Analytics
Read More