Spenser Stein
Indianapolis,IN
Summary
Multi-talented, efficient employee who excels at becoming familiar with new accounts while quickly and properly identifying ways to maximize hard to see opportunities for growth. Unquestionably dependable no matter time or circumstance. Master at quickly gaining rapport with not only customers, but with fellow co-workers and management. Known as reliable when in need of someone who can adapt to any task at hand.
Overview
15
15
years of professional experience
Work History
Product Expert
Genesis of Carmel
04.2025 - Current
- Assist clients with identifying key features desired in their next vehicle, finding the best vehicle for them and up-selling them on value added products.
Retail Associate Manager
T-Mobile
07.2024 - 04.2025
- Used consultative skills approach to understand customer needs and recommend relevant offerings
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Responded to telephone and in-person requests for information
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Mobile Expert
T-Mobile
07.2018 - 06.2024
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Warehouse Associate
Amazon
12.2016 - 07.2018
Sales Associate
Radio Shack
11.2010 - 05.2014
Education
Bachelor of Arts - English
University of Phoenix
Tempe, AZ08-2026
Master Recording Program II - Recording Arts Technology
The Conservatory of Recording Arts And Sciences
Tempe, AZ03.2009
High School Diploma -
North Central High School
Indianapolis, IN05.2005
Skills
- Product and service knowledge
- Persuasive communication
- Leadership
- Sales and marketing
- Time management
- Strategic planning
- Sales analysis
- Cost reviewing
- Networking skills
- Customer rapport
- New account creation
Writing, Composing, Engineering, and Producing myself as a Recording Artist
Pro audio engineer with self-taught writing and composition skills which include playing the keyboard and guitar.
Timeline
Product Expert
Genesis of Carmel
04.2025 - Current
Retail Associate Manager
T-Mobile
07.2024 - 04.2025
Mobile Expert
T-Mobile
07.2018 - 06.2024
Warehouse Associate
Amazon
12.2016 - 07.2018
Sales Associate
Radio Shack
11.2010 - 05.2014
Bachelor of Arts - English
University of Phoenix
Master Recording Program II - Recording Arts Technology
The Conservatory of Recording Arts And Sciences
High School Diploma -
North Central High School