Mayra Ipina
Houston,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Tajams Marble & Granite
09.2021 - 07.2023
- Recommended complementary purchases to customers, increasing revenue.
- Generated hundreds of sales opportunities with upselling and cross-selling techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
Sales Representative Team Leader
Expo Stones
11.2016 - 03.2020
- Monitored service after sale and implemented quick and effective problem resolutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed, maintained and utilized diverse client base.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Skills
- Negotiation Tactics
- Exceeding Customer Expectations
- Reliable and Responsible
- Upselling and Cross Selling
- Team Cooperation
- Cash Handling
- Creative Thinking
- Store Organization
- Lead Generation
- Customer Service
- Cold-calling
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Representative
Tajams Marble & Granite
09.2021 - 07.2023
Sales Representative Team Leader
Expo Stones
11.2016 - 03.2020
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