Spring Harvey
Jamaica,New York
Summary
Young woman shows natural communication and interpersonal skills that will enable me to work well and grow within a Social services role. Have excelled in many Social service roles and can offer a strong foundation in joining a team environment requiring flexible, adaptable 'people skills.
Overview
5
5
years of professional experience
Work History
Housing Specialist /Case Manager
Acacia Network
03.2023 - 05.2024
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Residential Aid
Children's Community Services
04.2020 - 06.2023
- Filing, scanning and organizing case files along with meeting monthly and weekly deadlines
- Completes an initial needs assessment and acts upon critical needs appropriately and immediately
- Orients clients to the shelter programs, requirements and consequences
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered
- Working with security personnel and CCS social services staff to provide a safe shelter environment for the displaced families
- Perform security-oriented duties including periodic checks of the facility and surrounding property
- Handling case assignments, draft service plans, review case progress and determine case closure
- Also knowledgeable in CARES
Receptionist and Group Leader during after school program
Edward Byrne Police Athletic League Center
09.2019 - 12.2019
- Responsible for clerical duties including organizing paperwork
- Responsible for answering phone calls and assisting families with their questions and concerns
- Responsible for looking after children ages 5-13 years old.
Education
High School Diploma -
Metropolitan Expeditionary Learning School (MELS)
Skills
- Knowledge of Database Software, Internet Software, and a basic understanding of social media in connection to consumer e-mail responses Basic knowledge of MS Excel, Word and Outlook
- Able to work a flexible schedule including holidays, overtime and Saturdays, when needed
- Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management
- Solid command of Microsoft Office Suite (WORD, EXCEL, PowerPoint) and social media Swift learner, easily mastering new software systems
- Case Management
- Referrals and networking
References
Residential aid, (347)750-3044,
Edward Bryne, (516)503-8679
Housing specialist/case management,(347)469-2611
Timeline
Housing Specialist /Case Manager
Acacia Network
03.2023 - 05.2024
Residential Aid
Children's Community Services
04.2020 - 06.2023
Receptionist and Group Leader during after school program
Edward Byrne Police Athletic League Center
09.2019 - 12.2019
High School Diploma -
Metropolitan Expeditionary Learning School (MELS)
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