Hi, I’m
Spring Nance
Poulsbo,WA
Summary
I’m a passionate customer service and quality assurance professional with over 10 years of experience dedicated to making every customer interaction a positive one. In my recent role as Quality Assurance Manager, I focused on building strong relationships and resolving issues to ensure a seamless experience for service guests. My time as Customer service specialist taught me the importance of listening and connecting with customers to truly understand their needs. I love working in a team environment where we can collaborate to enhance customer satisfaction and support each other's growth. I’m excited to bring my experience and enthusiasm to a new opportunity where I can continue helping people every day.
Overview
17
years of professional experience
Work History
West Hills HondaBremerton, WA
Quality Assurance Manager
05 2024 - 09 2024
Job overview
- Greet service guests Complete appraisal and present offers Email and text buying signals Set appointments
Haselwood ChevroletBremerton, WA
Customer Service Specialist
09.2022 - 05.2024
Job overview
- Take and receive calls for previously sold or serviced customers
- Deal with escalated situations and find resolutions
- Inform people of products and availability
Haselwood Auto GroupBremerton, WA
Service Appointment Coordinator
11.2020 - 09.2022
Job overview
- Schedule service appointments
- Communicate with Service Advisors and Shop Leads on work availability
- Partner with Service Client Care Manager regarding any escalated issues
- Document any pertinent information pertaining to scheduled work
- Contact and schedule appointments for special orders.
Custom Printing coBainbridge, WA
Customer Service Representative
04.2018 - 09.2018
Job overview
- Greeted customers upon entry assisted with clients needs
- Preformed routine data entry and other office support activities, including creating, sorting, photocopying, distributing or filing documents and preformed accounts receivable duties
- Opened, sorted, and distributed incoming correspondence, including faxes and emails
- Took payments over the phone and in person via credit card,check or cash
- Input client info into Quickbooks, created and finalized sales receipts.
Sabine's lifestylePoulsbo, WA
Housekeeper
03.2017 - 09.2017
Job overview
- Cleaned and sanitized homes for residential clients
- Kept storage areas and carts clean and tidy
- Dusted and polished furniture and equipment.
Silverdale goodwillSilverdale, WA
Production Associate
10.2012 - 12.2015
Job overview
- Performed quality checks on finished products to ensure adherence to specifications
- Maintained a clean and organized work area, following safety protocols at all times
- Utilized computer systems to input data, track production progress, and generate reports as required
- Demonstrated strong attention to detail when inspecting finished products for defects or imperfections
- Achieved daily production targets consistently, ensuring on-time delivery of products to customers
Silverdale goodwillSilverdale, WA
Retail Sales Associate
03.2012 - 10.2012
Job overview
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Collaborated with team members to create visually appealing merchandise displays
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
Coastal aire conceptsBremerton, WA
Appointment Setter
06.2007 - 01.2008
Cold caller appointment setter
Education
Olympic College
GED
Skills
- Attention to detail, high engery, multitasking, (10 years)
- Microsoft Excel
- Microsoft Word
- Residential Cleaning
- QuickBooks
- Cold Calling
- Accounts Receivable
- Accounts Payable
- POS
- Administrative Experience
- Microsoft Powerpoint
- Data Entry
- Research
- Phone Etiquette
- Commercial Cleaning
- Retail Sales
- Typing
- Communication skills
- Customer service
- Computer literacy
- Sales
- Quality Assurance
- Microsoft Outlook
- Quality Management
- Merchandising
- Microsoft Office
- Certifications and Licenses
- Driver's license
- Food Handler Certification
Timeline
Customer Service Specialist
Haselwood Chevrolet
09.2022 - 05.2024
Service Appointment Coordinator
Haselwood Auto Group
11.2020 - 09.2022
Customer Service Representative
Custom Printing co
04.2018 - 09.2018
Housekeeper
Sabine's lifestyle
03.2017 - 09.2017
Production Associate
Silverdale goodwill
10.2012 - 12.2015
Retail Sales Associate
Silverdale goodwill
03.2012 - 10.2012
Appointment Setter
Coastal aire concepts
06.2007 - 01.2008
Quality Assurance Manager
West Hills Honda
05 2024 - 09 2024
Cold caller appointment setter
Olympic College
GED