Spring Thomas
Raleigh,NC
Summary
Develop a lasting career in the medical field providing exceptional customer service and continue to improve my accuracy as well as increase my skills in all areas pertinent to my job duties.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Support Coordinator
TrialCard, Inc
11.2016 - 08.2023
- Started as CSR in a call Center for 2yrs
- Lateral move to compassionate care role
- Promoted to Intake Specialist in a Hub facility
- Where I then began training new hire on my expertise
- Promoted to Support Coordinator where I then handled inbound calls with Medical staff and Patients
- Promoted in the same role to a work from home position where Inbound/ outbound calls were handled with use of medical coding and billing knowledge.
Pharmacy Tech III
Xerox corporation
10.2013 - 05.2016
- Call Center environment
- Prior authorizations over the phone
- Lots of interaction with members, doctors and nurses
- Use Coding and Billing in approving insurance coverage for required medication
- UAT -Test changes in the prior authorization process and make sure they are correct
- Intake fax request and sort accordingly.
PHARMACY TECHNICIAN
NCDOC CENTRAL PHARMACY
02.2005 - 07.2010
- Enter prescription refill, count drugs and check packing slips, deliver and pack boxes for delivery to prison, sometimes answering switchboard
- Answering phones and offering customer service to nurses and doctors
- Use of State vehicle to deliver medications to facilities
- Packaging of dose packs
- Aiding in the ordering and check-in of Cardinal order
- These duties are all performed within a hospital environment.
Pharmacy Technician
CVS Pharmacy
12.1999 - 06.2005
- Enter prescriptions from pickup window into computer, filling orders on queue from phone lines and answering customer questions
- Aiding with the check-in and reordering of drugs and stock items
- Ringing up prescriptions from drive-thru windows.
Education
A.A.S in Computer Information Systems -
Wake Technical Community College
Raleigh, NCBS in Information Systems/Networking Administration -
Strayer University
Washington, DC01.2012
Skills
- MS Excel
- Outlook
- Access
- Powerpoint
- Coding and Billing
- Typing at least 75 WPM or more
- Pharmacy Technician Experience
- Customer service
- Typing
- Help desk
- Cold calling
- Time management
- Computer skills
- Communication skills
- Phone etiquette
- Microsoft Office
- Data entry
- Active Listening
- Medical terminology
- English
- Microsoft Word
- Call center
- Organizational skills
- Word processing
- Medical collection
- Customer support
Certification
Driver's License
Additional Information
Able to be registered with NCBOP.
References
References Available Upon Request
Timeline
Support Coordinator
TrialCard, Inc
11.2016 - 08.2023
Pharmacy Tech III
Xerox corporation
10.2013 - 05.2016
PHARMACY TECHNICIAN
NCDOC CENTRAL PHARMACY
02.2005 - 07.2010
Pharmacy Technician
CVS Pharmacy
12.1999 - 06.2005
A.A.S in Computer Information Systems -
Wake Technical Community College
BS in Information Systems/Networking Administration -
Strayer University
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