Yesenia Centeno
Highland Park,NJ
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
7
7
years of professional experience
Work History
Support Coordinator
Brain Injury Alliance of New Jersey
North Brunswick, NJ
12.2025 - Current
- Coordinated client support services to enhance access to resources and programs.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Monitored client progress and adjusted support strategies based on evolving needs and feedback.
- Conducted assessments to identify client needs and recommend appropriate interventions or services.
- Collaborated with interdisciplinary teams to optimize client outcomes through shared goals and strategies.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
Clinical Assistant
Rutgers University
New Brunswick, NJ
08.2024 - 12.2025
- Utilized data analysis techniques to monitor progress of individual cases.
- Managed inappropriate behaviors through behavior intervention plans and support from clinical team.
- Implemented evidence-based best practices for individuals with Autism Spectrum Disorder.
- Demonstrated cultural competence while working with clients from different backgrounds.
- Maintained accurate records of client's progress towards goals and objectives.
- Engaged in ongoing professional development activities related to behavior management strategies.
- Analyzed environmental factors that may be contributing to problem behaviors.
- Promoted a safe environment through proactive supervision and de-escalation techniques.
- Collected and analyzed data on effectiveness of behavior support plans.
- Established and maintained accurate patient records and record filing system.
- Successfully completed assigned duties within established timeframes.
Behavior Technician
The Family Resource Network
East Windsor, NJ
07.2019 - 09.2022
- Provided positive reinforcement strategies to encourage desired behaviors in clients.
- Assisted in behavior data collection and behavior log maintenance.
- Supervised structured activities to provide safe environment for patients under direct care.
- Utilized Applied Behavior Analysis principles while working with clients.
- Trained families, caregivers and other professionals on implementation of behavior plans.
- Collaborated with a multi-disciplinary team to create and implement behavior treatment plans.
- Demonstrated strong organizational skills to ensure accurate record-keeping of client progress.
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines.
- Implemented evidence-based interventions designed to increase communication, socialization, and daily living skills in clients.
- Monitored client data collection to measure progress towards goals.
- Followed treatment plan goals and interventions by utilizing sound judgment and seeking out appropriate consultation.
- Collaborated with families, teachers, and other professionals to coordinate care.
- Educated caregivers about techniques for reinforcing appropriate behavior.
- Developed and taught strategies to promote client wellness and independence.
Education
Master of Education - Foundations in Behavior Analysis
University of Cincinnati
Cincinnati, OH05.2019
Bachelor of Arts (B.A.) - Applied Psychology
Kean University
Union, NJ05.2016
Associate in Arts (A.A.) - Healthcare Administration
University of Phoenix
Phoenix, AZ05.2012
Skills
- Collaborated with various demographic groups to enhance outreach and service delivery
- Utilized strong background in child development to enhance program effectiveness and support growth
- Applied behavior modification techniques to enhance individual performance and well-being
- Led student motivation programs and coordinated advocacy activities to enhance participation and representation among peers
- Utilized advanced skills in MS Office applications, specifically Excel and PowerPoint, to streamline data analysis and deliver impactful presentations
- Cultivated a culture of empathy within teams by promoting open communication and understanding Guided colleagues through complex situations with a focus on emotional intelligence and support Championed initiatives that enhanced team morale and collaboration through patient engagement
- Led cross-functional teams to enhance project outcomes through strategic collaboration Cultivated a culture of teamwork that drove innovation and efficiency Oversaw team interactions to align objectives and maximize productivity
Languages
Spanish
Advanced
Awards
- Psi Chi International Honors Society in Psychology
- Lambda Alpha Sigma
Timeline
Support Coordinator
Brain Injury Alliance of New Jersey
12.2025 - Current
Clinical Assistant
Rutgers University
08.2024 - 12.2025
Behavior Technician
The Family Resource Network
07.2019 - 09.2022
Master of Education - Foundations in Behavior Analysis
University of Cincinnati
Bachelor of Arts (B.A.) - Applied Psychology
Kean University
Associate in Arts (A.A.) - Healthcare Administration
University of Phoenix