Dalton Sproles
Cleburne,TX
Summary
Productive Call Center Representative with 5 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
4
4
years of professional experience
Work History
Painter/Helper
Franklins paints and more
Cleburne, TX
01.2020 - Current
- Mixed and prepared paint according to specific instructions.
- Provided customer service support for inquiries, orders, and complaints.
- Processed orders received by telephone and fax.
- Maintained accurate records of conversations with customers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Skills
- Building rapport
- Call handling
- Quality Assurance
- Payment Processing
- Gathering information
- Communicating with clients
- Quality Control
- Resolving issues
- Customer Support
Timeline
Painter/Helper
Franklins paints and more
01.2020 - Current