Summary
Overview
Work History
Education
Skills
Timeline
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Sravanthi Gundu

Senior Program Manager
Redmond,WA

Summary

Highly accomplished Senior Program Manager with 11+ years of e-commerce experience, specializing in risk and fraud management for the past 8 years. Demonstrated expertise in leading large-scale programs at Amazon and TikTok, with a focus on developing and implementing innovative risk mitigation strategies. Proven ability to drive significant reductions in financial loss, enhance operational efficiency, and build high-performing, cross-functional teams. Adept at communicating complex scenarios to senior leadership, and leveraging data-driven insights to deliver customer-centric solutions that drive business growth.

Overview

8
8
years of professional experience

Work History

SENIOR PROGRAM MANAGER - FRAUD & LOSS

TikTok
Bellevue, Washington
03.2024 - Current
  • Led the development and launch of the US Seller Risk Program, aimed at reducing seller fraud, developed and launched four key initiatives addressing key seller fraud categories: Hit and Run, SNAD, Off-platform Scams, and excessive seller negative balances, achieving a 98% seller satisfaction rate.
  • Orchestrated cross-functional collaboration with data scientists, engineers, and PMs to build a fraud detection system, integrating 25 heuristic strategies and 3 machine learning models, reducing the capital loss from seller fraud to 0.1% of US GMV ($9 billion), resulting in a 90% improvement through continuous experimentation and A/B testing.
  • Redesigned the seller violation notification system, enhancing clarity and specificity to ensure sellers understand the exact nature of violations and resolution steps, resulting in improved compliance and reducing repeat violation rates by 35%.

PROGRAM MANAGER - CUSTOMER & BRAND TRUST

Amazon
Hyderabad, India
10.2020 - 03.2023
  • Devised and executed a customer-centric strategy that drove a 25% surge in customer-satisfaction ratings and a 15% reduction in customer contacts.
  • Engineered a strategy to streamline the Seller onboarding process, resulting in a 38% reduction in time required to list new products.
  • Led the development and launch of 7 product features which resulted in 30% reduction of customer complaints and negative feedback.

TEAM LEAD - RISK AND FRAUD MANAGEMENT

Amazon
Hyderabad, India
06.2017 - 10.2020
  • Ensured timely project delivery while maintaining open communication with stakeholders and partners regarding project updates, scope, and deliverables. This dedication led to a significant 27% boost in stakeholder satisfaction.
  • Created, curated, and updated comprehensive project documentation, dashboards, and reports, enabling data-driven decision-making processes and expediting choices by 25%.
  • Developed and executed career planning, mentoring, and coaching initiatives for a team of 4 associates, successfully propelling them to senior-level positions.

Education

Bachelor of Science - Electronics And Communications

Jawaharlal Nehru Technological University

Skills

  • Strategic Program Leadership
  • Risk Strategy and Mitigation
  • Data-Driven Decision Making and Analytics
  • Cross-Functional Team Leadership and Mentorship
  • Stakeholder Management and Communication
  • Performance Optimization and Measurement
  • Compliance and Regulatory Management
  • Financial Acumen and Budget Management

Timeline

SENIOR PROGRAM MANAGER - FRAUD & LOSS

TikTok
03.2024 - Current

PROGRAM MANAGER - CUSTOMER & BRAND TRUST

Amazon
10.2020 - 03.2023

TEAM LEAD - RISK AND FRAUD MANAGEMENT

Amazon
06.2017 - 10.2020

Bachelor of Science - Electronics And Communications

Jawaharlal Nehru Technological University

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Sravanthi GunduSenior Program Manager